Talent.com
MSP Level 3 Technician

MSP Level 3 Technician

TeamLogic IT, Mt. Vernon, VAMount Vernon, VA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Full Time

  • TeamLogic IT, Mt. Vernon, VA

Overview

Compensation : $75,000 - $100,000 per year

Responsibilities

  • Health insurance
  • Vision insurance
  • Technical Support : Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians.
  • Network Management : Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
  • System Administration : Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards.
  • Client Interaction : Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations.
  • Project Management : Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery.
  • Documentation : Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date.
  • Training and Mentorship : Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality.
  • Compliance : Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.
  • Emergency Support : Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed.
  • Knowledge, Skills, & Qualifications

  • Experience & Education : Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus.
  • Technical Expertise : Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS).
  • Networking & Security : Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar.
  • RMM & Ticketing Systems : Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
  • Documentation & Process Management : Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization.
  • Problem-Solving & Project Management : Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion.
  • Communication & Customer Service : Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service.
  • Adaptability & Team Collaboration : Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture.
  • Work Environment

    This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines.

    Benefits

  • Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients.
  • Collaborative and supportive team culture.
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance plans
  • Retirement savings plan with employer matching
  • Generous paid time off and holiday schedule
  • Professional development opportunities and reimbursement for certifications
  • Supportive and collaborative work environment
  • Company Overview

    We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you\'ll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients\' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you\'ll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you\'ll also benefit from the collaboration and support of a vast network of technicians across North America.

    Compensation : $75,000 - $100,000 per year

    Important Note

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Msp Level Technician • Mount Vernon, VA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Travel Vascular Tech - $2,594 to $2,842 per week in Leonardtown, MD

    Travel Vascular Tech - $2,594 to $2,842 per week in Leonardtown, MD

    AlliedTravelCareersLEONARDTOWN, MD, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Vascular Tech in LEONARDTOWN, Maryland, 20650!. Job Description & Requirements.Cardiovascular Interventional Technol...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Utility Technician I (3T.25)

    Utility Technician I (3T.25)

    American States Utility Services, Inc.Joint Base Andrews, MD, United States
    serp_jobs.job_card.full_time
    Through its wholly owned subsidiaries, American States Utility Services, Inc.The installations where we presently operate are home to nearly 350,000 military and civilian personnel and families.We ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Facilities Asset Technician

    Facilities Asset Technician

    George Mason UniversityFairfax, VA, United States
    serp_jobs.job_card.part_time
    Facilities & Campus Operations.Salary commensurate with education and experience.George Mason University Facilities ensures a quality physical environment supporting the mission of the university.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Emergency Services Technician / EMT

    Emergency Services Technician / EMT

    MEDSTAR HEALTHUpper Marlboro, MD, US
    serp_jobs.job_card.full_time
    MedStar Health is looking for a Full-time (36 hours / 1week) Rotating Shifts - EMT / Emergency Services Support Assistant to join our team at MedStar Georgetown University Hospital!.The Emergency Ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    MSP Tier 2 Technician

    MSP Tier 2 Technician

    OmegaCor TechnologiesMillersville, MD, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you ready to put your IT skills to work in a dynamic environment? OmegaCor is seeking a Managed Services Provider (MSP) Tier 2 Technician to deliver both onsite and remote support.In this role,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Security Installation Technician III

    Security Installation Technician III

    Allied UniversalWashington, DC, United States
    serp_jobs.job_card.full_time
    Security Installation Technician III.US-DC-Washington | US-VA-Sterling | US-MD-Greenbelt | US-VA-Fredericksburg | US-VA-Reston. Join Allied Universal Technology Services, a global leader in transfor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Building Enclosure Lead Testing Technician

    Building Enclosure Lead Testing Technician

    ECS Mid-Atlantic, LLCFredericksburg, VA, United States
    serp_jobs.job_card.full_time
    Testing and consulting services for the built environment, property condition assessments, specialized testing, building enclosure consulting, forensic investigation analysis, and design of repairs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    MSP Level 3 Technician

    MSP Level 3 Technician

    TeamLogic IT, N. Baltimore, MDCalvert, MD, US
    serp_jobs.job_card.full_time
    We are seeking an exceptional MSP Level 3 Technician to serve as our highest-level technical expert and project leader.This role combines deep technical expertise with strategic thinking, client co...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    B-Level Technician

    B-Level Technician

    Ted Britt ChevroletSterling, VA, United States
    serp_jobs.job_card.full_time
    Experienced Automotive Technician.Join our team as an Experienced Automotive Technician, where you'll play a crucial role in diagnosing, repairing, and maintaining a variety of vehicles.You will wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Emergency Medical Technician (EMT) 2 Inova Franconia Springfield Healthplex

    Emergency Medical Technician (EMT) 2 Inova Franconia Springfield Healthplex

    Inova Health SystemAlexandria, VA, United States
    serp_jobs.job_card.full_time
    Inova Franconia Springfield Healthplex is looking for a dedicated Emergency Medical Technician to join the Emergency Department team. Inova is consistently ranked a national healthcare leader in saf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Ordnance Technician II-Machinist

    Ordnance Technician II-Machinist

    Cruz Associates, Inc.Indian Head, MD, United States
    serp_jobs.job_card.full_time
    This position is that of an Ordnance Technician II-Machinist, Naval Surface Warfare Center, Indian Head MD.This position will be full-time technician, including shift work, and shall be subject to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Deployment Technician Level 4

    Deployment Technician Level 4

    Columbia Technology PartnersAnnapolis Junction, MD, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Assesses and documents current site network configuration and user requirements.Designs and optimizes network topologies. Follows engineering plans and site installation Technical Design Packages.De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IPMS Technician (Level III)

    IPMS Technician (Level III)

    Tetrad Digital Integrity LLCSpringfield, VA, US
    serp_jobs.job_card.permanent
    Tetrad Digital Integrity (TDI) is a leading-edge cybersecurity firm with a mission to safeguard and protect our customers from increasing threats and vulnerabilities in this digital age.TDI is...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Sr. Field Performance Technician

    Sr. Field Performance Technician

    SunrunBELTSVILLE, Maryland, United States
    serp_jobs.job_card.full_time
    Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth.It’s why we’ve become the #1 home solar and battery company in America.Today, we...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Technician Structure Cabling Systems

    Technician Structure Cabling Systems

    TEAlexandria, VA, US
    serp_jobs.job_card.full_time
    Your Career Search Stops Here!!.Building Infrastructure Group, Inc.BIG) is an industry leader in the Structured Cabling Systems (SCS) & Audio / Visual (AV) Systems industry in the Mid-Atlantic re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Emergency Vehicle Operator / EMT MS Transport

    Emergency Vehicle Operator / EMT MS Transport

    MEDSTAR HEALTHUpper Marlboro, MD, United States
    serp_jobs.job_card.full_time
    MedSTAR Transport within MedStar Health is actively seeking Emergency Vehicle Operators / Emergency Medical Techs to provide basic patient medical care during interfacility ambulance transport.You w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Controls Technician EPMS

    Field Controls Technician EPMS

    Hanley EnergyFredericksburg, VA, US
    serp_jobs.job_card.full_time
    Hanley Energy is a globally recognized award-winning innovator in energy management, critical power, and data center control solutions for a diverse range of business sectors.Headquartered in Stamu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Pest Control Technician

    Pest Control Technician

    Ecolab Inc.Gaithersburg, MD, US
    serp_jobs.job_card.full_time
    Want to build a brighter, bolder future and cultivate your career?.Join Ecolab’s team and help create a world in which we all thrive. Our Pest Elimination team proudly serves our communities a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    ED Technician II

    ED Technician II

    University Of Maryland Medical SystemAlexandria, VA, US
    serp_jobs.job_card.full_time
    Under the direction of a licensed nurse and / or physician, assists in the care of patients by performing triage, registration, basic lab tests, EKG’s and related routine, non-professional nurs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Specialty Technician II

    Specialty Technician II

    ECS Mid-Atlantic, LLCChantilly, VA, United States
    serp_jobs.job_card.full_time
    ECS Limited is offering a unique opportunity for a talented Specialty Technician II to join our Chantilly team and advance in a dynamic work environment. You'll work on a variety of projects of mode...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30