Process Analyst - Customer Operations

Requisition : 80175

PSEG Company : Public Service Electric & Gas Co.

Salary Range : $ 88,400 - $ 140,000

Incentive : PIP 10%

Work Location Category : Hybrid

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories : onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home-based but require some level of purpose-driven in-person interaction and living within a commutable distance, and remote non-local roles that can be effectively performed remotely with the ability to work in approved states.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year.

PSEG offers a unique experience to our more than 12,000 employees we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business.

Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion;

and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

This Process Analyst position is a direct report to the Revenue Controls & SOX Manager in PSE&G’s Customer Care organization.

The Revenue Controls & SOX group is responsible for all of the Customer Care revenue related SOX controls, monthly financial revenue reporting, bill print, and regulatory / revenue related projects.

Job Responsibilities

• Provide analytical support of business operations - develop solutions to data requests, maintain operational and financial reports, prepare queries for data gathering, conduct analyses of work processes, and perform statistical and ad hoc reporting.
• Monitor business controls, verify, maintain, and report operational results, scorecard targets, and initiatives.
• Review / create reports, presentations, and databases to support operations and identify opportunities for efficiencies.
• Investigate, analyze and develop solutions to requests with a goal of operational excellence. Develop and generate ad-hoc reports and scorecard reports from existing systems, including but not limited to SAP, Business Warehouse, etc.
• Collect, summarize, and analyze various reports and performance measures.
• Participate in cross-functional teams and / or process improvement initiatives to determine root cause and gap analysis, along with the development and implementation of recommendations.
• Provide feedback on effectiveness of implemented solutions and take action as required.
• Investigate client / customer concerns, issues, and problems to determine root causes.
• Recommend solutions and develop action plans.
• Maintain documentation of standard operating procedures, project status, etc.
• Communicate to affected users to ensure knowledge transfer and compliance.
• Provide user training as necessary.
• Participate in reconciliation activities.
• Play a leadership role in the development, recommendation and implementation of new procedures / process improvements, often via cross-functional teams.
• Prepare status reports for management, developing appropriate communication materials.
• Provide technical expertise and support to process owners.
• Drive efficiency and process improvement, utilizing leadership skills, data analysis and strong understanding of the business strategies.
• Foster the refinement, understanding and enhanced utilization of process measures and benchmarking.
• Understand & maintain Sarbanes Oxley controls.

Job Specific Qualifications

• BS degree in Business, Finance, Economics, Computer Science with at least 5 years of relevant work experience. In lieu of a BS degree at least 8 years of relevant work experience.
• Demonstrated strong Excel and PC skills
• Excellent communication skills
• Experience in database management
• Strong organizational skills
• Must foster an inclusive work environment and respects all aspects of diversity; Must demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices.
• Knowledge of utility tariff and administrative and accounting procedures
• Strong analytical, strategic thinking, interpersonal, and leadership skills
• Comprehensive knowledge of SAP, Access, Sharepoint, Business Warehouse

Minimum Years of Experience

5 years of experience

Education

Bachelor’s

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.

Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.

If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic.

Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

As an employee of PSEG you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident / accident testing.

For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing.

Although numerous states throughout the country have legalized marijuana / cannabis products recreationally and / or medically, it is prohibited for employees in federally regulated roles.

Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana.

Please note that the use of CBD products may result in a positive drug test for THC / Marijuana and such use is not a legitimate medical explanation for such a positive result .

PSEG employees must apply for jobs internally through emPower which can be accessed through sharepoint.pseg.com by clicking on the emPower icon, then selecting careers.

This site is strictly for candidates who are not currently PSEG employees, with the exception of PSEG employees who do not have company email addresses.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email [email protected].

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.

com . Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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