Job Description
Job Description
POSITION SUMMARY : Responsible for maintaining production flow and meeting or exceeding production goals. Responsible for generating sales, housekeeping, merchandising, signage, accurate cash register operations and loss prevention in adherence to Goodwill-West Texas standards.
Ensures an excellent customer experience throughout the donation door, sales floor and cash wrap. Responsible for maintaining secure operations in opening and closing the stores.
Maintain a safe and clean worksite and promote guidelines and processes. Works with Manager in supervising and providing training opportunities to employees.
EDUCATION / EXPERIENCE :
- 6 months Goodwill or supervisory experience required
- High School / GED preferred
QUALIFICATIONS / SPECIFIC SKILLS / KNOWLEDGE :
- Ability to supervise and motivate employees.
- Ability to handle the needs of barrier / disabled employees in a sensitive and effective manner.
- Ability to communicate appropriately with coworkers and donors
- Ability to operate all equipment necessary to perform their duties
- Ability to accurately operate and balance POS and tagger system
- Ability to handle goods throughout the DSU
- Ability to stand and walk for long periods
- Ability to stoop and bend
- Willing to perform tasks necessary to ensure continuous operations
- Ability to work varied hours and days as business dictates
- Valid Texas driver’s license required
RESPONSIBILITIES & DUTIES :
E Essential function of job duties)
- Ensure each customer receives outstanding customer service by promoting a customer friendly environment. Greet, acknowledge, and express genuine concern for customers and their needs. (E)
- Lead team in offering an excellent customer experience at the donation door, cash wrap and throughout the store. (E)
- Ensure donations are accepted graciously, every customer is thanked and a receipt is offered to each donor. (E)
- Must be able to perform all aspects of the donation process to ensure smooth flow of quality donations (E)
- Merchandise and display items to maintain floor design and store housekeeping (E)
- Accurately & efficiently complete all sales transactions including discounts, tax exemptions, voids, cash donations, etc.
Monitor & train staff to do the same (E)
- Must be able to navigate and troubleshoot databases such as POS, tagging system, etc (E)
- Understand Goodwill Mission programs and follows the round up scripting to support the Mission. Ensure employees are trained and held accountable for round up process (E)
- Responsible for consistently monitoring process flow (donated / new goods) and making process improvements as necessary. (E)
- Display solid product knowledge & value of donated goods. (E)
- Lead team in conducting regular safety checks (E)
- Maintain security protocol regarding passwords, money handling and safeguarding the facility (E)
- Responsible for accurately maintaining records and goals. (E)
- Assist with floor moves. Maintain and improve upon merchandising, display maintenance & store housekeeping. (E)
- Monitor stock & process / replenish merchandise as needed. (E)
- Adhere to & enforce all company policies, procedures & practices including signage, pricing & loss prevention. (E)
- Make appropriate decisions in a variety of situations including but not limited to altercations, medical emergencies, theft, power failure, inclement weather, etc. (E)
- Communicate appropriately & positively with co-workers & others. (E)
- Coach and educate new staff, as well as provide ongoing training.
- Monitor and report staff productivity, scheduling, and other issues to Manager. (E)
- Perform other duties & responsibilities as assigned by supervisor.
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