Payroll Customer Support Specialist

We are currently seeking a Payroll Specialist or a prominent client of ours. This position is located in Duluth, GA details for the position are as follows :

Job Description :

• Pay rate up to $25.69hr based on experience.
• Onsite position
• Provides exceptional customer service support and resolutions timely.
• Responsible for managing all incoming calls, emails, and requests to the Payroll department.
• Responsible for managing the distribution of all ServiceNow requests to the Payroll team.
• Responsible for Tier 1 support of Payroll requests (basic payroll information requests and research)
• Responsible for timely completion of VOE and other employee requests for information into the department.
• Assesses the nature of incoming calls, identifies, and completes appropriate action in a prompt manner.
• Responsible for ensuring departmental supplies are maintained and stocked as required for processing.
• Responsible for payroll distribution including, sealing, sorting, packaging, and preparation for various distribution options.
• Participates in all educational activities and demonstrates personal responsibility for job performance.
• Maintains compliance with established corporate and departmental policies and procedures, quality improvement program, customer service and productivity expectations.
• Responsible for incoming mail distribution
• Responsible for scanning and storing of payroll related items as needed.
• Associate degree or equivalent preferred
• 1-3 years’ experience in payroll processing and / or customer service
• Experience supporting timekeeping and payroll processes and systems preferred.
• Knowledge of standard payroll processes and practices
• Excellent written and verbal communication skills and the ability to interact with all employee levels across multiple business units and functional areas.
• Excellent phone etiquette and internal / external customer service skills required.
• Demonstrate good judgment, critical thinking, problem solving and decision-making skills.
• Time management skills, organize and prioritize workload.
• Proficiency with Microsoft Office applications : Word, PowerPoint, Excel, Outlook
• Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction.
• Customer service oriented
• Consistently demonstrates a positive and professional attitude at work.
30+ days ago