He / she is responsible for calling on prospective customers from a list furnished by the Company. May have to deliver parts as needed.
POSITION INFORMATION :
Responsible for calling on prospective customers from a list furnished by the Company. May deliver parts as needed.
Duties / Responsibilities :
- Answer customer’s phone calls and fills orders from inventory.
- Must be able to access parts information from computer and CD-ROM’s, check availability, pricing and substitutions.
- Be familiar with quality improvement bulletins, service bulletins, and vehicle updates or modifications to advise customers of parts replacement needs.
- Stock necessary parts on and off outside vans and pickups.
- Check available credit on customer’s account before delivery of any parts.
- Collect payment from customers that are past due.
- Accept payment from cash or C.O.D. customers at time of delivery.
- Examine returned parts or cores for any defect before issuing credit.
- Issue credit for cores or returned parts immediately after examining for defects.
- Research customer’s account for proper invoice to issue credit for returned parts or cores.
- Research for potential new customers for parts sales.
- Fill out proper paperwork for any part covered under warranty. Return paperwork and part to warranty clerk.
- Keep vehicle clean, presentable and fully maintained.
QUALIFICATIONS :
- High school diploma required; minimum 2 years experience with heavy duty truck parts, and automotive parts.
- Must be able to read and write English. Must be able to interact successfully with customers, and co-workers.
- Must have and maintain a clean driving record.
- Be able to keep good records, fill out and hand in call sheets at the end of each week, and bring any customer problems to the attention of the Parts Manager.
- Must have the mental flexibility to handle stressful situations.
PHYSICAL DEMANDS :
- He / she must be able to drive long distances.
- Be able to lift 50 lbs from floor to waist high, and 25 lbs to shoulder high.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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