Supervisor - Norfolk State University

Overview :

Join our team as a Supervisor at Norfolk State University! As a supervisor in our college dining facility, you'll lead front-of-house operations, ensuring exceptional dining experiences for our campus.

You'll oversee and guide a team, manage daily tasks, handle customer inquiries, and drive staff performance. Your role includes training new staff and collaborating to enhance dining efficiency.

If you're passionate about hospitality and detail-oriented, we invite you to apply for the position of Supervisor and be an instrumental part of our college dining team.

Competitive Benefits :

Health / Dental / Vision

Paid Time Off

401(k), matched up to 4%

Short- and Long-Term Disability

Tuition Reimbursement

Employee Referral Program

Pet Insurance

Discounts : Hotels, Travel, Tickets, Restaurants

Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

Responsibilities :

Supervise and coordinate dining facility staff, assigning tasks and providing guidance for smooth operations and service quality.

Train and instruct staff on customer service, complaint resolution, and maintaining customer satisfaction.

Manage daily operations, including scheduling, inventory, and waste reduction to optimize efficiency and control costs.

Conduct training for new and current employees on safety, service protocols, and job-specific tasks.

Ensure compliance with food safety, health, and university policies for a safe dining environment.

Qualifications :

Proven supervisory experience in food service, showcasing leadership, team management, and organizational skills.

Strong interpersonal and communication abilities to enhance the dining experience for staff and customers.

Proficiency in dining facility operations, including food prep, service standards, inventory management, and compliance with health and safety regulations.

Aptitude for problem-solving, decision-making, and maintaining smooth operations.

Adaptability in managing staff and operations within a fast-paced dining environment, handling changing priorities and diverse situations.

Who We Are :

Norfolk State University is a historically Black university located in Norfolk, Virginia, USA. Established in 1935, it has a strong commitment to providing accessible and quality higher education to African American students.

Norfolk State offers a wide range of undergraduate and graduate programs, focusing on academic excellence, research, and preparing students for leadership roles in their communities and beyond.

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.

We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in : one guest, one client, one team member at a time.

As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.

9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do :

Purpose

Give back to our communities

Celebrate diversity

PeopleDo the right thing

Treat people the way you want to be treated

Always do your best

Be accountable for our actions

PerformanceServe the highest quality food

Provide world-class service

Maintain flexibility to better serve our clients

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.