POSITION SUMMARY :
This position is responsible for efficiently scheduling, rescheduling, and canceling office appointments per department protocols and procedures.
ESSENTIAL JOB DUTIES :
- Schedules, cancels, and reschedules patient appointments.
- Documents all vital information pertaining to the appointment as necessary.
- Condenses physician's schedules as needed.
- Directs incoming calls to appropriate departments as needed.
- Works and completes various tasks (flags, registration, referrals, voice mails etc.).
- Other duties as assigned per the need of the organization and within scope of position.
Position Requirements
KNOWLEDGE, SKILLS, AND ABILITIES :
- Knowledge of Microsoft Office products.
- Knowledge of HIPAA regulations.
- Skill in working with an EMR system, athenaPractice preferred.
- Ability to work in a fast-paced environment and work well under pressure.
- Ability to provide quality customer service.
- Ability to work effectively and efficiently with others.
- Ability to maintain professionalism at all times.
- Skill with working with multi-line telephone system.
EDUCATION AND / OR EXPERIENCE :
- Minimum of 1 year of centralized scheduling in a medical office or healthcare setting strongly preferred.
- Strong time management skills and the ability to manage and prioritize multiple projects.
- Strong attention to detail, excellent verbal, and written communication skills.
- Cardiology terminology helpful.
PHYSICAL DEMANDS / WORK ENVIRONMENT :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the following physical / work environment functions apply :
- Sit for an extended period of time, stand, walk, talk, or hear
- Type, utilizing a computer keyboard and mouse
- May lift up to 25 lbs.
- May need to assist patients by assessing the situation and providing or seeking in office or outside assistance while exercising appropriate body mechanics.
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