Welcome Center Representative at Greater Providence YMCA

Job Description

Job Description

Position summary :

Provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment.

Reports To : Job type : Part-time

Job type : Part-time

Member Services Coordinator / Director

Essential Duties & Responsibilities :

Include the following. Other duties may be assigned

• Provide information regarding membership and program offerings by staying abreast of program brochure information and special events as well as facility schedules, being prepared to provide personalized direction to other services.
• Work in a fast-paced environment and deal with the public in a professional manner
• Aggressively promote and sell membership.
• Process all membership, camp, program, and child care registrations.
• Process membership ID’s and issue to members.
• Answer all telephone calls within 3 rings in a professional manner and in accordance with branch procedures.
• May assist with or provide facility tours
• Greet members by name in a friendly manner while exhibiting the YMCA character values of caring, honesty, respect and responsibility.
• Retain membership confidentiality in financial and personal matters handling every situation in a professional manner.
• Maintain composure in adverse situation regarding members, with the ultimate goal being win / win situation.
• Reconcile end of shift money received through the sale of membership, merchandise, camp, program, and child care registrations.
• Provide administrative support such as typing, data entry, photocopying, and faxing.
• Maintain good public relations with members and direct serious matters to your supervisor.
• Work in harmony and cooperation with staff, volunteers, and members of the YMCA to develop team spirit and family atmosphere.
• Attend staff / team meetings and events.
• Arrive on time and prepared for scheduled shift. Obtain substitute coverage when unable to work scheduled shift.
• Assist with insuring a risk free environment, i.e. caution people regarding unsafe practices and conditions. Report accidents and injuries and complete incident reports.

YMCA of Greater Providence Team Standards :

1. Know our mission and be able to tell our story.

The mission of the YMCA of Greater Providence is to build healthy spirit, mind and body for all, through programs, services and relationships that are based on our core values of caring, honesty, respect and responsibility.

2. Honor your colleagues by being on time, present and fully engaged at all times.

3. If you disagree, propose a solution.

4. Be accountable for results.

5. A commitment to valuing and acting as one YMCA as evidenced by referring to ourselves as employees of the YMCA of Greater Providence.

6. Display leadership that requires not only skill, but energy, passion, optimism and creativity.

7. Build open and honest communication. Face to face, or voice to voice, is the preferred method of communication with email for information sharing only.

8. Deliver exceptional service that is of high value. Build a positive staff team. Be friendly.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

High School Diploma preferred. No specific experience required.

Reasoning Ability :

Ability to anticipate, identify and address members needs to ensure safety and enjoyment. To accurately complete all required paperwork.

To professionally handle and or get help to resolve conflict. The ability to follow instructions as given and / or directed by supervisor.

Certifications / Training :

CPR and First Aid Certifications within 1st 30 days of employment and must keep up to date throughout employment.

OSHA Training, Child Care Prevention, Listen First Within 1st 90 days of employment

It is the Employees responsibility to maintain all certifications and renew in a timely manner in accordance with Certifying Organization.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel;

reach with hands; balance, stoop, kneel or crouch; and talk or hear. The employee must occasionally lift and / or move up to 100 pounds.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position has exposure to Blood borne Pathogens and the incumbent will be educated and prepared to do so.

The noise level in the work environment is usually moderate.