Job Description
Job Description
Global Account Manager
Onit is a leader in providing enterprise workflow and artificial intelligence-enabled platform solutions for Legal and their functional partners.
Onit is transforming the way corporate legal departments along with other business functions drive operational and process improvements.
By focusing on process, Onit’s solutions help customers drive gains in efficiency, accelerate transaction velocity and reduce costs.
Position Summary :
The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross-sell / up-sell into a portfolio of Onit customers.
A critical requirement for this role is building strong relationships (internally and externally), including key executives / decision makers and other stakeholders.
This role will liaise with cross functional internal teams including Product Management, Marketing, Engineering, Professional Services and Customer Suppport in support of providing a best-in-class customer experience.
Essential Duties and Responsibilities :
- Primary owner of customer relationship and account strategy
- Be a trusted advisor to customers while developing relationships with multiple stakeholders
- Accountability for customer retention and subscription renewal process
- Conduct quarterly customer business reviews
- Manage customer issue escalation process, as required
- Partner with Marketing in the development of customer references, testimonials and events
- Manage customer information in CRM, including contact / meeting history, usage information, account plans and cross sell / up-sell opportunities
- Develop and maintain customer attrition / risk rating information and mitigation plans in CRM
- Participate in industry conferences, trade shows and other opportunities for customer interaction
Qualifications and Skills :
- 5+ years managing customers relationship or equivalent experience
- Highly motivated and disciplined self-starter with excellent oral and written communication skills
- Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
- Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
- Able to thrive in a fast paced, self-directed environment
- Must be comfortable managing multiple tasks in real time
- 4-year degree required
- The ideal candidate is someone who has experience in the legal industry
- Travel for this role is + / - 25%
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