Your tasks
- Process all common activities concerning order administration (entry and logistics to run efficiently)
- Check open orders, and availability of articles, ensure customer notes are taken into consideration, monitor delivery time, and send delivery confirmation to the customer
- Order processing :
- Advising customers / suppliers / transport companies about current orders, product shortage, expected delivery dates, price changes, and possible deviations and solutions via Email / telephone
- Monitor backorder releases : check availability, optionally merge orders, set delivery dates, confirm / release (in SAP).
Ensures timely release of orders and fulfillment of pre-established standards and policies to achieve customer satisfaction
- Monitors and resolves order issues and processing errors
- Preparing reports related to customer inquiries, sales trends, customer complaints, delivery / service problems, reasons for product returns, etc.
- Complaints :
- Administrate and coordinate complaint handling (logistics and commercial), monitor status, and inform customers regularly
- Returns :
- Administrate individual return of goods (entering in SAP, contact with customer) and analyze periodically the returns and adjust the payment date
Your profile
- Mastery of English and local languages in word and writing
- Reliability, an affinity for processes, supportive nature, prefer to remain in the background.
- High efficiency on transactional processes for order handling, complaints, and returns aiming for high standard quality.
- Taking initiatives to improve effectiveness and efficiency in back-office processes.
- Decent SCM / back-office experience preferably in a technical industry.
- Knowledge of ERP system (SAP)
- Good knowledge of Excel, Word, and Outlook
- knowledge of CRM (Microsoft Dynamics) is an advantage
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