Associate Customer Service Representative (Remote - October 2024)

Description

All about us

You likely know us as an insurance company, but that's just a portion of what we do! Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care.

It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond!

Work environment

This opportunity is eligible for fully remote work in qualifying states, excluding Alabama, Alaska, California, Colorado, Delaware, District of Columbia, Illinois, Kentucky, New Jersey, New York, Oregon, Pennsylvania, Puerto Rico, Vermont, Washington and Wyoming.

We empower our employees to find a work style that is best for them. Learn more at Life at Blue BCBSND .

The start date for this position is October 14th, 2024, and will work Monday - Friday from 9 : 00 am - 5 : 30 pm Central Time Zone.

Training hours for this position will be 8 : 30 am - 5 : 00 pm Central Time Zone.

Pay information

• The estimated pay range for this role is $16.00 - $19.00 / hour. Offers to top candidates are based on various factors such as previous experience, qualifications and internal equity.
• Opportunities for continued salary growth through performance-based incentive programs.
• Pay Level : 014
• BCBSND also offers a competitive benefits package to their employees and this role is eligible for benefits beginning November 1st.

What Blue will do for you

• Provides equipment necessary to complete the role including, but not limited to, a laptop, monitors and a phone.
• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Our core benefits include 401(k), health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

What you will do for Blue

The Associate Customer Advocate is responsible for assisting and educating members, providers, or customers on products and plans.

This position researches, analyzes, and resolves all inquiries, promoting a favorable image of the Company by demonstrating shared business values to all who contact.

In addition, this position will foster and preserve reputable relationships with all members, providers, or customers by providing accurate and timely information in response to all inquiries.

Associate Customer Advocates work in a structured, fast-paced call center environment. They have a supportive team of trainers and leaders to guide them through a phased training and ensure they develop the skills to succeed in the health insurance industry.

• Provides assistance, service, and education to members, providers, or customers through various channels including telephone, internet, and written inquiries.
• Ensures accuracy and timeliness in responding to inquiries.
• Processes and resolves customer issues with varying complexities.
• Documents interactions and correspondence with members or providers in a clear and concise manner and ensures they are tracked appropriately so they are easily accessible.
• Applies computer-based skills to navigate multiple systems and internal resources to address inquiries and gather plan details for members or providers while maintaining timeliness standards and inventory levels.
• Maintains base knowledge of insurance terms and practices along with various company offered products.
• Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

What you need to succeed

• A High School Diploma or GED with 1 year of experience in customer service or related experience is required.
• 1 year of experience in an office-based setting or a contact center environment is highly preferred.
• A private work-space and fast-paced internet with a hard-wired internet connection.
• Strong communication skills both verbal and written.
• Technology savvy with the ability to navigate multiple computer programs and application systems.
• Willingness to learn new skills.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email [email protected] .

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)