Customer Support Representative

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as an Operations Coordinator!

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members.

Job Location : Jacksonville, FL

Summary :

The Customer Service Representative / Operations Coordinator is responsible for providing the highest quality customer experience to both our external and internal customers by scheduling service appointments in a timely and efficient manner.

The successful candidate will have excellent problem-solving skills and be able to think logically to coordinate service calls to the satisfaction of both the customer and branch office.

Attention to detail, focus and the ability to communicate effectively are a must.

What You'll Do :

• Schedule service appointments with customers in order to maintain efficiency, proper routing, minimal overtime
• Utilize software for selecting appropriate technician and documenting any travel required
• Ensure necessary parts are available in order to maintain appropriate service levels
• Manage technician schedules throughout the day
• Provide excellent customer service and resolve issues that may arise
• Engage with customer via phone and determine what equipment issue may exist and most appropriate resolution by utilizing technical expertise and sound judgement to ensure the highest level of customer satisfaction.

What You'll Need :

• Minimum of 2-years office setting customer service experience.
• Superior verbal and written communication skills.
• Excellent customer service skills required.
• Minimum 2 years Tier 1 Tech Support experience
• Above average computer skills, including the ability to type a minimum of 35 wpm with a high degree of accuracy while talking.
• Must be able to navigate within multiple systems while speaking with customers.
• Superior organizational skills, with a high degree of detail.
• Ability to work in a fast-paced environment.
• Ability to interact in a professional and courteous manner with people at all levels.

Preferred : Industry Experience

Industry Experience

What You’ll Get :

We offer a Total Rewards package including :

• Competitive compensation with incentive eligibility.
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us :

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years.

Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values :

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.