CUSTOMER SUPPORT SPECIALIST

Customer Support Specialist

• 1925 Village Center Cir, Las Vegas, NV 89134, USA
• Employees can work remotely
• Full-time

Company Description

Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill.

Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health.

Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more.

Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in Order. Visit us at .

Job Description

New customers are joining faster than ever, and were looking to grow our Customer Support team to provide even more best-in-class service.

The ideal candidate is a highly-motivated, empathetic individual who isnt afraid to resolve customer issues of any shape or size.

What youll do

• Document and resolve customer issues using our helpdesk software, Zendesk.
• Collect data on customer issues and work with management to help detect trends. Your input will help shape client experiences and improve retention.
• Collaborate internally and with our vendor partners to facilitate a positive client order experience and resolve any issues with orders and returns.
• Work with our Account Managers to escalate and resolve recurring client issues and client pain points.
• Promote the voice of the customer internally, and pass feedback along that helps prevent and resolve customer issues with the platform.
• Become a product expert and use your expertise to educate users and elevate our client experience.

Qualifications

What you bring to the table

• An empathetic, customer-centric mindset - you make client problems your problems!
• The ability to represent Order and be the voice of the company while working with vendors or clients in a professional manner.
• Exceptional verbal and written communication skills. Youre able to take complex situations and concepts and explain them clearly to others.
• Excellent analytical and problem-solving skills. Youre naturally curious and apply creative thinking to solve problems.
• An ability to effectively prioritize, give and receive feedback, and work effectively as a team to solve client issues.
• A knack for quickly changing context, identifying and addressing new issues as they arise.

Bonus points if you have

• 1+ years of customer support or related experience, especially in a SaaS or e-commerce business or startup.
• Experience working with CRM and Helpdesk systems such as Zendesk and Salesforce.
• Experience working with Google Suite, Slack, or any cloud-based, or other online platforms.
• The ability to work efficiently and independently in a remote (temporary work from home) environment.

Additional Information

What youll receive

• A competitive compensation package including stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k)

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

Job Location

Customer Support Specialist

• 1925 Village Center Cir, Las Vegas, NV 89134, USA
• Full-time
30+ days ago