EVENT SUPERVISOR

Event Supervisor

Job Status : UNTIL FILLED Posting Date : 08 / 15 / 2023 Posting Number : 011639 Location : Facility Rental Position Title : Event Supervisor Wage / Hour Status : Non-Exempt Reports To : Coordinator of Event & Venue Operations

Primary Purpose :

To provide support to the Allen ISD Events & Venue Operations department by executing and supervising events in the Allen Performing Arts Center, Lowery Auditorium and other district venues.

This position will perform venue operation tasks and projects as assigned.

Qualifications : Education / Certification :

Bachelor's degree preferred, but experience may replace degree.

Special Knowledge / Skills :

• Must have the ability to function with minimal or no supervision.
• Skilled in performing arts and live event production, processes, and methodology.
• Ability to meet deadlines and remain flexible in a fast-paced environment.
• Ability to supervise effectively, at times providing leadership for up to 15 individuals during events.
• Demonstrated ability to remain calm and friendly during stressful situations.
• Ability resolving conflict effectively and promptly.
• Must have strong problem-solving ability by utilizing critical thinking and logic to a wide range of issues.
• Strong customer service and interpersonal communication skills.
• Skill in operating and basic troubleshooting of technical systems.
• First Aid training and CPR certification.
• Possess a valid Texas Driver License.

Experience :

• Minimum 2 years of experience in event management in arena, theater or convention center environment.
• House management, box office management and hospitality services.
• Lighting, audio, video systems in a theatrical or live event environment.

Major Responsibilities and Duties :

• This position requires a varied schedule including holidays, early-morning, night and weekend work.
• Execute venue operations tasks and projects as assigned.
• Ensure that safety procedures are maintained for the public, performers, and crew.
• Communicate and collaborate with various areas of the organization to provide outstanding service delivery, program development, and customer satisfaction.
• Receive pre-planned event information and responsible for executing event.
• Interface with client and student workers for assigned event.
• Supervises event from load-in to load-out.
• Complete post-event reports.
• Responsible for handling emergency situations and on-call duties during event and managing the facility to ensure a clean, orderly and safe environment for staff, performers, and patrons.
• Comply with policies established by federal and state law, including but not limited to State Board of Education and local Board policy.
• Perform other duties as assigned by supervisor or District.

Supervisory Responsibilities :

Contract labor, student workers and volunteers

Customer Care Skills :

• Provide professional communication with students, parents, community members, staff and other professionals at all times.
• Use proper phone etiquette at all times, speaking slowly and clearly. Take reliable messages, and route to appropriate staff.
• Ensure superior customer care skills are used via eye contact, facial expressions, voice inflections, body language, and an attitude of going the extra mile for others.
• Ensure all requests for information are dealt with in an appropriate timeframe.
• Create and maintain a welcoming, service-oriented environment toward all internal and external customers.

Mental Demands / Physical Demands :

Tools / Equipment Used : Standard office equipment including personal computer and peripherals.

Posture : Prolonged sitting; occasional bending / stooping, pushing / pulling, and twisting

Motion : Repetitive hand motions including frequent keyboarding and use of mouse; occasional reaching

Lifting : Occasional light lifting and carrying (less than 15 pounds)

Environment : May work prolonged or irregular hours; frequent districtwide travel; occasional statewide travel and out-of-state travel

Mental Demands : Work with frequent interruptions, maintain emotional control under stress

Salary : Pay Grade TG02, $194.78 - $236.21 daily rate with experience according to District salary schedule. Days : 226