If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time Service Concierge to work at our dealership.
We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers.
You will also develop and maintain good working relationships with colleagues in every other department of our dealership.
At New Country, our people do whatever it takes to find solutions.
We’re building a culture that’s genuinely engaged & dedicated to communities we serve.
Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve.
With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security
Responsibilities
Answering inbound sales and service calls
Communicate efficiently with all customer & internal teams
Collecting payment for both service and parts customers
Greeting customers upon arrival and exit from Service Drive
Maintaining a professional appearance and demeanor at all times
Qualifications
High school diploma or GED
Prior experience in telemarketing and / or hospitality
Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
Computer proficiency, particularly in MS Office Suite (Word and Excel)
Ability to learn new software programs
Professional business appearance and demeanor
Flexibility with regard to scheduling
Automotive Dealership Prior experience with an automotive dealership a plus
Public relations experience, a plus
Cold call experience, a plus
Experience using a customer relationship management (CRM) tool, a plus
Experience running a business switchboard, a plus
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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