Amazon is looking for a leader who is passionate about Customer Experience, who thinks / acts globally, and who has the ability to contribute major new innovations in the industry.
As our Sr. Workflow Manager, he / she will execute capacity ramp up and ramp down across Customer Service internal sites, drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies.
Key job responsibilities
This person would be responsible for managing the team that executes to short / long term capacity plans by aligning actual staffing to forecasted requirement.
He / she will be leading a team of analyst and managers spread across multiple countries and will be responsible for their performance in ensuring staffing accuracy in the internal network for service level delivery.
Strong initiative, team leadership, project management and quantitative skills are imperative, as well as the ability to lead and grow top-notch people.
We are open to hiring candidates to work out of one of the following locations :
Bellevue, WA, USA
BASIC QUALIFICATIONS
- Ability to be a metric owner and drive metric effective measures in the department and across the organization
- Ability to manage and drive process related automation with technical team where needed
- Demonstrated ability in developing and implementing new strategies and procedures.
- Demonstrated ability to put team priorities into a larger business context and make difficult tradeoffs caused by new or changed business goals and / or resource reductions
PREFERRED QUALIFICATIONS
- An advanced degree in a quantitative field (mathematics, stats, engineering, or science or an MBA).
- Expertise in the use of technical / statistical tools to drive process improvements
- Capacity planning experience
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