Senior Systems Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services.

Even with more than 8,500 people, 130 locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is looking to hire a Senior Systems Analyst to join our growing Internal IT team.

About the role :

The Senior Systems Analyst is responsible for working directly with customers to identify, prioritize, deliver and operate innovative IT solutions, they will analyze and define IT solutions or process changes to meet customer needs and minimize costs.

They are involved and lead aspects of application lifecycle management, including roadmap planning, delivery, and support to releases.

They own creation and maintenance of necessary application related documentation and communication. In Partnership with the business, they drive to ensure the IT solution meets continuously changing business needs.

They will research and identify industry practices, products and processes that are trending and / or that best meet customer needs.

The Senior Systems Analyst will also work as a liaison with Product Owners and SCRUM teams to develop stories and identify functional and nonfunctional requirements.

They will also serve as subject matter experts supporting application implementation, end user support, upgrades and deployments.

Essential Job Functions :

Work closely with Lead Systems Analysts to identify / document functional and nonfunctional requirements

Develop a deep understanding of support systems and processes to build robust user stories and define epics that align with business requirements

Interface with Leads to support roadmap delivery

Support training and continuing education for application support

Develop key relationships with business and IT partners to gather high level requirements, document key business objectives, and assist with work intake

Identify, document and drive resolution to capability gaps and operational risks

Support Business Analysts with developing templates, standard operating procedures, knowledgebase articles and other documentation as required to meet operational needs

Support and execute operational readiness strategies

Participate in system health assessments through analysis of application operation, identification of operational risks, and recommendation on lifecycle planning events such as upgrades and decommissions, request for proposal of new software, and strategic roadmap planning

Understanding of Agile practices

Understanding of ITIL practices (Change Management, Problem Management, Incident Management, etc)

Proven skills with Microsoft Office suite tools like Excel, PowerPoint, Project and Word

Provide technical implementation, support, upgrades, and guidance of applications

What you will need :

Bachelor’s degree or combination of experience, education and training may be accepted in lieu of degree

4+ years of experience supporting applications and systems

4+ years of experience with project or product delivery practices, including SDLC, Agile, and Waterfall methodologies

Ability to effectively communicate both written and verbally

Ability to translate business requirements into functional requirements

Demonstrated ability to learn and understand IT and business capabilities or processes in-depth

Ability to travel as necessary

Our Perks :

Flexible PTO (designed to offer flexible time away for you!)

Up to 12 weeks paid parental leave

Paid Volunteer Time Off

Mental health coverage

Quarterly Wellness stipend

Fertility benefits

Complete list of benefits here

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Equal Opportunity Employer / AA Employer / Minorities / Women / Protected Veterans / Individuals with Disabilities.

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.