We are looking for a Senior Product Support Analyst to join our Macro Helix team. The Retail Support Analyst will provide essential service to our internal and external clients regarding our web based 340B Federal Government Program software.
This position will be a shift between 12 : 00 p.m. - 9 : 00 p.m. (CST) Monday-Friday and on call for weekends and holidays on a rotated shift.
Key Responsibilities
Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relation to 340B Architect and other McKesson / Macro Helix software.
Receiving inbound calls, emails, and requests directly from clients or internal employees to determine root cause, resolve or escalate as necessary following standard operating procedures.
Provides high-level analytics, reporting, and other support as needed.
Builds and enhances customer relations to promote program success and product improvement.
Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.
Minimum Requirements
Typically requires 2 + years of relevant experience.
Critical Skills
Product applications support experience.
Strong troubleshooting, critical thinking, and analytical skills
Strong verbal and written communication skills
Working knowledge of a wide variety of software, hardware & PC operating systems
Demonstrated ability to handle calls & act as resolution point for issues & prevent issues from escalating further.
Familiar with Microsoft Office applications with strong Excel skills
Additional Knowledge & Skills
Strong organizational skills with the ability to work through a large case load per SLA requirements.
Experience with 340B Architect and / or Macro Helix division exposure a plus
Knowledge of the 340B program a plus
Education
Four-year degree or equivalent experience
Physical requirements
Large amount of computer-based work
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
$24.61 - $41.01
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