Job Description : Remote Job
Remote Job
Summary :
- The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
- Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities :
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills :
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer / client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
Education / Experience :
- High school diploma or GED preferred.
- 0-2 years customer service related experience required.
- Possibility of extension after 12 months. Temp to perm opportunity possible but not guaranteed.
- Completely remote, candidate can be located anywhere but need to work Sunday-Thursday 11 : 30-8pm CST.
- Customer service, working in a 3rd party portal (ticketing system) so experience with ticketing systems is preferred.
- Updating / closing work orders and working in a data system.
- May answer phones but very minimal.
- AS400 experience a plus.
- Basic Excel experience needed (exporting a file, basic navigation).
- Google Suite experience a plus (Gmail, Meets, etc).
- Data entry experience is crucial, attention to detail, working on individual tasks but will be part of a team (need to be able to work independently).
- Interviews looking to start mid-late next week. 1 round of interviews with the manager.
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