Health Technician (Telehealth Clinical)

JobSummary

Health Technician (Telehealth Clinical) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management.

This includes developing and delivering virtual and digital technologies which help Veterans communicate synchronously and asynchronously with their health care teams and coordinate, track and manage their health care.

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SubAgencyName

Veterans Health Care System of the Ozarks

OrganizationCodes

VA / VATA

Relocation

False

HiringPath

fed-internal-search

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AgencyMarketingStatement

OUR MISSION : To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans.

How would you like to become a part of a team providing compassionate whole health care to Veterans? Fayetteville is nestled in the heart of the Ozark Mountains, and is an outdoor paradise with hiking, golf, fishing, rafting, boating, and four distinct seasons.

Fayetteville is the home of the University of Arkansas "Razorbacks" which provides the community with a college atmosphere.

The area is home to several fortune 500 businesses such as Wal-Mart, Tyson Foods, and J. B. Hunt Trucking, who have been generous benefactors for the community and the arts.

In the neighboring community of Bentonville, Crystal Bridges Museum has been labeled as one the top 10 must see places in America.

Fayetteville has outstanding public schools, excellent parks and trail system and is ranked as 4th "best college sports town" and 8th for business and careers by Forbes Magazine.

Fayetteville is ranked as 7th best city in America to work, live and play by Kiplinger. The cost of living is 90% of the national average with affordable housing available in all price ranges.

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ApplyOnlineUrl

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MajorDuties

Duties of the Health Technician (Telehealth Clinical) include, but are not limited to : Prepares the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment.

Serves as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter.

Serves as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data, and transmitting them electronically for clinical review in accordance with VHA national guidelines.

Ensures patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures.

Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines. Ensures that patient privacy is protected by complying with all information security and patient privacy regulations.

Receives and schedules requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system.

Screens patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care.

Monitors and maintains schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations.

Provides patient education via approved materials; supporting the Veteran in completing patient satisfaction surveys. Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.

Configures, installs, troubleshoots, cleans, and performs minor routine maintenance of assigned telehealth technology. Work Schedule : Monday - Friday, 7 : 30am - 4 : 00pm Telework : Not available Virtual : This is not a virtual position.

Functional Statement # : 564-00875-F, 564-00876-F Relocation Incentives : Not Authorized Permanent Change of Station (PCS) : Not Authorized Financial Disclosure Report : Not required

Education

IMPORTANT : A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note : Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

You can verify your education here : . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit : .

Requirements

You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.

Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12 / 31 / 1959.

Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background / security investigation.

Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical evaluation.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Evaluations

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.

V., and / or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.

g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.

g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members : Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

HowToApply

All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11 : 59 PM (ET) on 07 / 08 / 2024 to receive consideration. To preview the questionnaire click .

To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and / or other supporting documents and complete the occupational questionnaire.

Click Submit My Answers to submit your application package. NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USA JOBS account, , select the Application Status link and then select the more information link for this position.

The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement.

You must re-select your resume and / or other documents from your USA JOBS account or your application will be incomplete.

WhatToExpectNext

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications.

Information regarding your application status can be found in the USAJobs Help Center. NOTE : Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.

Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.

VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

RequiredDocuments

To apply for this position, you must provide a complete Application Package which includes : Resume SF-50 / Notification of Personnel Action Resume Reminder - Your resume must include the following information for each job listed : Job title Duties (be as detailed as possible) Month & year start / end dates (e.

g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held Please be aware that your answers will be verified against information provided on your resume.

Be sure that your resume clearly supports your responses to all of the questions by addressing your work experience in detail.

SF-50, Notification of Personnel Action (if applicable for Eligibility) : Most recent SF-50 if you are a current or former Federal employee Examples of appropriate SF-50's include : Within grade increases at the highest grade held;

or Promotions with an effective date more than one year old; or SF-50's at the highest grade held with an effective date more than one year old.

The following documents are accepted, and may be required if applicable to your eligibility and / or qualifications for this position.

Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current / former Federal employees), etc.

Cover Letter Other (1) Professional Certification Resume SF-50 / Notification of Personnel Action Transcript Veterans' Preference : When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP / CPS / XP), or for Sole Survivor Preference (SSP) in the questionnaire.

You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.

and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form.

Documentation is required to award preference. For more information on Veterans' Preference, please visit Feds Hire Vets - Veterans - Job Seekers - Veterans' Preference.

Benefits

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OtherInformation

This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.

e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date.

The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

NOTE : Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.

Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service.

HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties.

VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities.

HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

KeyRequirements

WithinArea

False

CommuteDistance

ServiceType

AnnouncementClosingType

AgencyContactEmail

AgencyContactPhone

315-800-7297

SecurityClearance

Not Required

DrugTestRequired

True

PositionSensitivitiy

Non-sensitive (NS) / Low Risk

AdjudicationType

• Credentialing
• Suitability / Fitness
30+ days ago