Software Engineering Manager, Salesforce

Responsibilities

Leadership and Team Management :

Lead, mentor, and grow a team of Salesforce developers, administrators, and analysts. Conduct regular one-on-ones and performance reviews and provide career development guidance.

Foster a collaborative team environment that encourages innovation and continuous learning.

Strategic Planning and Execution :

Develop and execute a strategic roadmap for Salesforce within the organization. Collaborate with cross-functional teams to ensure Salesforce solutions meet business needs and align withpany goals.

Stay updated with the latest Salesforce features and trends to inform strategic decisions.

Project Management :

Oversee multiple Salesforce projects, ensuring timely delivery and quality. Manage resource allocation, budgeting, and scheduling for Salesforce projects.

Ensure adherence to best practices in project management and software development lifecycle.

Technical Oversight :

Provide technical leadership in Salesforce architecture, design, and development. Ensure the team adheres to the best coding, testing, and deployment practices.

Oversee the integration of Salesforce with other systems and third-party services.

Quality Assurance and Risk Management :

Implement and oversee robust QA processes for all Salesforce deployments. Monitor system performance and security, ensuring high availability andpliance.

Manage risks and issue resolution in a timely and effective manner.

Stakeholder Engagement :

Act as a key liaison between the IT department and business units. Gather and analyze business requirements and translate them into technical solutions.

Qualifications and Experience :

• Bachelor's degree inputer Science, Information Technology, or related field.
• 5+ years of experience in Salesforce development, with at least 2 years in a leadership role.
• Proven expertise in Salesforce CRM, including Sales Cloud, Service Cloud, and Salesforce1 platform.
• Strong understanding of Salesforce best practices, design patterns, and limits.
• Experience with Salesforce development technologies such as Apex, Visualforce, Lightningponents, and Salesforce APIs.
• Proficiency in Agile methodologies and project management tools.
• Salesforce certifications (, Salesforce Certified Administrator or Platform Developer) are highly desirable.
• Strong leadership, decision-making, relationship management, conflict resolution, and problem-solving skills
• Demonstrated success in establishing, managing, and maintaining effective working relationships with all levels of employees
• Critical thinking, strong analytical skills, and problem-solving ability
• Ability to handle a variety of tasks effectively and efficiently
• Ability to predict areas of risk and concern
• Ability to prioritize multiple projects and requests
• Excellent written and verbalmunication skills
• Excellent organizational skills with attention to detail
• Familiarity with payment processing industry processes, technologies, and players
• Occasional Travel
• Knowledge of Agile Project Delivery foundations - SAFe Preferred
• Experience with Azure DevOps is a plus

Preferred Experience / Education

• Salesforce Certifications
• SAFe certified
• Azure certified
• Experience with managing a large code base that is a mixture of legacy code and modern technology, preferably experience with moving legacy code to the cloud
• Working with remote teams (onshore, nearshore, offshore)

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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