Technical Services Project Manager (PR23154)

Job # PR23154

Job Title Technical Services Project Manager

Office Location Roanoke, VA or Houston, TX preferred

Business Function / Department Energy & Infrastructure Solutions / Technical Services

Sales Territory, if applicable N / A

General Role Description

Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues

Role Accountabilities

• Serve as single point of contact for client service projects, agreements, and spare parts
• Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary
• Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery
• Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met
• Provide timely updates on service project performance, status, and client relationship issues to immediate manager.
• Recommend and implement risk assessment and abatement plan to meet targets
• Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth
• Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines
• Design competitive and viable technical approaches to resolve client issues
• Produce accurate project execution estimates for cost and price evaluations of potential service orders
• Develop pricing strategies to maximize service project margins
• Evaluate supplier proposals to determine best technical and most economical solution for the application
• Identify opportunities, initiate, and execute process improvement initiatives in the organization
• Provide individual contributions necessary to meet client and business commitments
• Collect, analyze, and regularly report fleet data to management

General Employee Accountabilities

• Bring full effort to bear on tasks assigned by manager
• Give manager best advice
• Give earliest notice when work cannot be delivered as specified
• Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
• Exemplify Company Core Values : Integrity, Client Focus, Team Orientation, and Personal Commitment
• Comply with all Company policies, practices, and procedures and all regulations and laws
• Recommend viable improvements proactively
• Ensure effective utilization of business tools and processes

Minimum Qualifications

• Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and / or work experience
• 2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment
• Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
• Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
• Demonstrated continuous improvement in areas of responsibility
• Proficiency in MS Outlook, Excel, Word, and PowerPoint
• Availability to travel domestically and internationally 25% of the time, often on short notice

Preferred Qualifications

• 5 or more years of project management experience, including capital contracts in excess of $1M per contract
• 5 or more years of systems or application engineering experience
• Demonstrated success in client facing, sales or marketing related
• Proficiency in Oracle
• Proficiency in MS Projects, Access

Link to TMEIC Corporation Americas website : https : / / www.tmeic.com / . To be considered an applicant for any available positions, individuals must complete an online job application for each posting.

A resume may be attached to the online application but is not considered a substitute for the information in the application.

Applications will be considered only for the specific position for which the application is submitted.

EEO / AA / M / F / Vet / Disability Employer