eCommerce Product Manager

Talascend is currently seeking an eCommerce Product Manager for a W-2 contract position located in Mountain View, California.

WORK SCHEDULE :

• Monday-Thursday (onsite)
• Friday (remote)

RESPONSIBILITES :

• Responsible for the product planning and execution throughout the product lifecycle, including : gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met
• This person will drive customer connection and drive sales conversion activities using customer service chat bots / agents
• Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team
• Author user stories, acceptance criteria and execute a portion of the testing on projects.
• Develop and implement a company-wide go-to-market plan, working with cross-functional internal teams as well as external partners to execute.
• Ensure product quality expectations are defined and known across the team.
• Be data centric to make informed product direction, whether in the form of competitive intel, A / B Testing, customer behavior, customer contact ticket analysis or other business metrics.

Solicit and embrace critical feedback

• Will work closely with customer service, engineering, UX designers, Marketing and Site Merchandising team
• Monitor and measure launched products and feed learnings back into product development process
• Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders

REQUIREMENTS :

• Bachelor's degree in a related field required.
• 5-7 years’ experience in relevant field required.
• eCommerce website product management specially in the area of customer experience journey management from home page to product marketing pages, product listing pages, cart and checkout.
• Insights into visitor behavior and trend, chat bot interactions, shopping app experience.
• Experience in in requirement gathering, converting those into actionable stories and acceptance criteria, and manage requests to completion working closely with engineering (Dev / QA), UX designers, business stakeholders and external partners (third party services consumed)
• Familiarity with tools like Confluence, Jira, A / B testing techniques will be required on this role
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of software engineering, production processes, quality control, costs and other techniques for maximizing the effective product delivery.
• Knowledge of business and management principles involved in strategic planning, roadmap prioritization, resource allocation, and production methods.
• Experience delivering highly successful and innovative consumer Internet products with your fingerprints all over them which you’re extremely proud of what you’ve accomplished.
• Stellar design instincts and product taste
• A high bar across the board - from your own contributions to the people you work with to the products you work on
• A never-ending desire to learn and grow

PREFERRED QUALIFICATIONS :

• Minimum 2-3 years of Product Management plus hands-on software engineering experience strongly preferred.
• MBA or other related advanced degree preferred.
30+ days ago