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Customer Support Agent

VirtualVocations
Warren, Michigan, United States
Full-time

A company is looking for a Customer Support Agent to join their remote team.Key ResponsibilitiesProvide exceptional customer support via email and social channelsAnalyze customer reports to identify patterns and resolve technical issuesMaintain and update internal and external knowledge bases and documentationRequired Qualifications3+ years of customer support experience2+ years of experience supporting educational apps or softwareExperience with Zendesk or similar customer management toolsIntellectual curiosity and a passion for customer serviceAbility to work flexible hours, including weekends and holidays

15 days ago
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