Hotel Ambassador

Casa Loma Beach Hotel is seeking someone who LOVES taking care of guests and is seeking to learn all aspects of the hospitality industry! This newly created, hands-on F&B and guest service role will nurture the guest experience of our newly renovated luxury oceanfront boutique destination escape!

Summary of Position :

The Casa Loma Beach Hotel Ambassador is responsible for providing genuine hospitality in every aspect of the hotel guest experience, from serving guests unique F&B offerings, wine and providing lobby / poolside / rooftop support, as well as supporting the front desk guest needs as required.

This is a hand on and heartfelt role!

Essential Functions :

Enthusiastically seeking, anticipating and taking Casa Loma F&B guest requests, according to our Purpose, Pillars and Service Essentials, and departmental service standards.

Work closely with leadership and front desk associates to seamlessly anticipate and communicate any guest requests, issues or concerns.

Take ownership of the shift, whether AM or PM, to explore and find ways to delight our guests and support the Casa Loma experience.

Qualifications : Education : N / A

Education : N / A

Certificates or Licenses : N / A

Experience : Previous guest service experience in a hotel / resort / restaurant / service environment is required. Food & Beverage AND wine knowledge / experience and curiosity are highly preferred!

Knowledge, Skills, and Abilities :

• Ability to communicate in a warm, welcoming, anticipatory and knowledgeable manner, particularly information for reasons such recommendations, directions and hotel offerings.
• Ability to carry a tray
• Must be able to move lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds
• Requires grasping, writing, standing, sitting, walking, pushing, pulling, lifting, repetitive motions, bending, and climbing, intermittently for up to 8 hours a day, or more if approved by management
• Ability to embrace and follow instructions from supervisors / leadership.

Personal Characteristics :

• Behaves ethically and honestly
• Communicates effectively : Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language as a primary means of communication.
• Professional Appearance : Exhibits a polished and professional appearance (Specific grooming standards are available for review).

Working Conditions :

Attendance as scheduled is a critical element in all positions at Casa Loma Beach Hotel.

Casa Loma Beach Hotel Leaders and Associates believe each guest (internal and external) should be treated with respect, kindness, and professionalism.

We believe that Making Space for Genuine Hospitality is our purpose, enticing our guests to return again and again. In order to be successful at Casa Loma Beach House, associates must embrace our Purpose, Pillars and 21 Service Essentials.

This includes being hands on and heartfelt, sincere and focused, collaborate and curious, and conscientious, possessing and demonstrating a high level of care and attention to internal and external guests.

Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest.

A true customer focus is essential to success with our property and company.