Public Safety Agent

VirtualVocations
Saint Charles, Missouri, United States
Full-time

A company is looking for a Premium Agent to assist users in potentially unsafe situations.Key ResponsibilitiesCommunicate with users needing immediate assistance via video call or chatTriage situations and assess necessary next steps, including escalation to 911 when neededMonitor user-generated content for compliance with company guidelines and disseminate safety informationRequired QualificationsExperience as a first responder, medical professional, or in a public safety roleExperience handling high call volumes or screening large amounts of contentAbility to exercise judgment on sensitive subject mattersAbility to mitigate stressful situations and demonstrate empathyFlexible and open to managing multiple tasks within tight time frames

3 days ago
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