Center Care Team - Care Navigator, Bilingual
Phoenix, AZ, USA Req #11727
Tuesday, July 2, 2024
Work Location : 9720-9796 W Peoria Ave., Peoria, AZ 85345
Care Navigator, Bilingual
Job Summary :
The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families.
This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.
The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.
Duties / Responsibilities :
- Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
- Update member information in the electronic medical records system
- Schedule appointments and coordinate referrals for a multi-disciplinary care team
- Assist members with filling out paperwork through electronic kiosks, as needed
- Request medical records and upload documentation to electronic medical records system
- Field questions from prospective and established members, as well as their adult children
- Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
- Assist with center events, as needed
Required Skills / Abilities :
- Excellent customer service skills, with a positive and welcoming demeanor
- Passion for providing a quality experience for our senior members
- Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
- Working knowledge of medical terminology, insurance, and / or electronic medical record systems
- High level of organization and attention to detail
- Strong written and verbal communication skills
- Proficient PC skills, including Microsoft Office Suite
- Ability to maintain professionalism and flexibility in a changing work environment
Education and Experience :
- Associates degree preferred, or equivalent experience
- Must be bilingual (language dependent on member demographics) and able to pass formal proficiency exam as part of the selection process
- Minimum of one year of work experience in a clinical setting, or similar
- Experience working with EMR systems a plus
- Embodies and serves as a role model of ArchWell Health's Values :
- Be compassionate
- Strive for excellence
- Earn trust
- Show respect
- Stay resilient
- Always do the right thing
About ArchWell Health :
At ArchWell Health, we're creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60.
Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life.
We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community.
We're passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Last Updated : 2024.04
Other details
- Job Family Center Care Team
- Pay Type Salary
- Travel Required No
- Telecommute % 0
- Required Education High School
Apply Now
Share this job :
Travel Nurse RN - Rehab - $1,867 per week in Sierra Vista, AZ
Must Have 2+ Years of recent Rehabilitation experience.Six things that won’t happen if you apply to this job:.You won’t have to guess what the downsides are.You won’t show up on day 1 and find out this is not what you signed up for.We won't leave your phone call ringing when it's inconvenient.Busine...
Nurse LPN / Care Team Manager
We are seeking a dedicated LPN Nurse to join our compassionate team specializing in brain injury assisted living care who possesses management skills. In this role, you will provide personalized nursing care, administer medications and collaborate with a multidisciplinary team to optimize the qualit...
Travel Nurse RN - Labor/Delivery - $2,101 per week in Fort Mohave, AZ
Must Have 2+ Years of recent Labor and Delivery experience.Six things that won’t happen if you apply to this job:.You won’t have to guess what the downsides are.You won’t show up on day 1 and find out this is not what you signed up for.We won't leave your phone call ringing when it's inconvenient.Bu...
Travel Nurse RN - Pediatrics PACU - Post Anesthetic Care - $2,141 per week
Are you comfortable taking care of the pediatric patient in this scenario?- RN taking care of a 3 month old patient from OR phase 1 from pyloric stenosis procedure- outpatient scenario. This is the only burn center in Phoenix – they see very acutely ill pediatric and adult cases and they are looking...
IR Registered Nurse - PRN
Are you passionate about providing exceptional patient care and seeking a part-time opportunity that allows you to showcase your skills in vascular procedures and compassion? Join our dynamic team at Comprehensive Interventional Care Centers in Su as a Part-Time IR Registered Nurse - PRN. We are ded...
Childcare Center Management (Team Lead)- La Petite Academy, S Power Rd
Are you a teacher ready for your next step? Being a Team Lead at a child care center is something special. This is more than just a daycare job. Promote the social, physical, and intellectual growth of the children in your care. Communicate and build relationships with families to promote achievemen...
Certified Nursing Assistant (CNA)
Come and grow with us! We are affiliated with Life Care Centers of America, which is a privately owned 47-year industry leader in healthcare with more than 200 locations across the U. As an important member of our interdisciplinary team, the CNA is responsible for providing routine daily nursing car...
School Support Staff- Tutor Time Learning Center. E Baseline
Being a teacher at a child care center is something special. This is more than just a daycare job. Follow all licensing guidelines and company standards to ensure the daily care of every child. Complete extensive training on childcare, preschool and child development topics. ...
Treatment Coordinator (Registered Nurse/RN)
The RN Treatment Coordinator provides primary skin care to patients under the medical direction and supervision of patients’ attending physicians in accordance with all applicable laws, regulations, and Life Care standards. Work with nursing team to educate CNAs as to proper positioning, training, a...
IR Registered Nurse PRN
We are dedicated to patient-centered care and have been recognized by our colleagues in the medical industry for providing the highest level of care in a non-intimidating environment. Are you a Registered Nurse with 3 plus years of experience in CCU, IR, or ICU settings? Are you looking for an excit...