Systems Administrator I

Systems Administrator I - Central Campus

PRIMARY FUNCTION : Server generalist providing support for systems through troubleshooting and resolving of hardware, software, and connectivity problems;

including user access and component configuration. Serves as a technical resource in the area of system administration for operating systems.

Identifies methods, solutions, and provides project support as directed.

Essential Job Functions :

Provides system-level support of assigned systems through troubleshooting and resolving hardware, software, and connectivity problems, including user access and component configuration, escalating as needed.

Maintains assigned systems including customization, configuration, installation, and testing, and version updates.

Provides implementation support for new systems including upgrades, customization, integration, and testing.

Provide knowledge and support fordistributed applications including cloud-based technologies such as Office 365 andother SaaS based solutions.

Works with ITS customer support to ensure issues related to assigned systems that impact user productivity are communicated to ITS customers.

Assist in the operation and maintenance of the back-up environments for all systems when assigned.

Ensures quality assurance processes are being followed, including service levels as outlined in the ITS Service Level Agreement and change control procedures.

Other duties as assigned.

Marginal Job Functions :

Research, evaluate and recommend new technologies

Knowledge, Skills and Abilities :

Knowledgeable in Windows Server operating systems (Windows 2016, 2019, 2022).

Familiar with DELL hardware (Converged Infrastructure (MX Series), R series servers, Compellent and PowerVault Storage).

Familiar with Systems Management Technologies (MECM, InTune)

Familiar with Linux (Oracle Linux 7 / 8 / 9)

Familiar with VMwarevSphere 7 / 8, vCenter 7 / 8, vSAN, NSX technologies.

Familiar with IaaS solutions such as VMC on AWS and Azure VMware Services.

Ability to set up and manage printer queues

Ability to script and provide operating system / application troubleshooting and software deployment.

Ability to work well with others and to demonstrate an excellent quality of work with little or no supervision required.

Must be highly organized and possess excellent communication and documentation skills.

Must be proficient in Microsoft Office.

Must be able to respond within one hour to onsite incidents during on-call.

Required Education :

Associates degree from an accredited institution required.

Preferred Education :

Bachelor's degree or above in Information Technology or Computer Science from an accredited institution preferred.

Required Experience :

Minimum (2) years of IT Infrastructure Systems experience required.

Experience in two or more of the following is required : VMWare, Microsoft, Linux technologies, SAN / NAS, Cloud Services.

Preferred Experience :

Experience in Higher Education preferred.

Experience with VMC on AWS and / or Azure VMware Services (AVS)

Required Licenses / Certifications :

Microsoft Administrator Certification(Fundamentals), or VMware Certified Technical Associate (VCTA), or other equivalent fundamentalslevel certificate aligned with Systems Administration.

A Bachelor of Science degree in a technical program may be considered in lieu of the certification requirement.

Preferred Licenses / Certifications :

Microsoft Administrator Certification (Associate / Expert), or VMware Certified Professional (VCP), or equivalent.

Salary Grade : 115

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number : req5087

Posting Close Date : 7 / 5 / 2024

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