CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork, and HVAC equipment.
For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
CaptiveAire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.
Summary :
This position will provide administrative support to allow our field technicians to focus on their high volume of service calls.
The individual will be responsible for administrative support, scheduling, and preventative maintenance services (sales) for a growing service department.
Job Description :
- Administrative Duties High volume phone calls and emailsUpdating service team calendarsFor completion / submission such as tax exemption forms, vendor packets, and insurance requestsParts requestsMeter calibration tracking
- Scheduling Intake and scheduling of service requests from customersCoordinate scheduling changes and enter notes of local service teams
- Preventative Maintenance Service Sales Contact customers on behalf of service regionsWork with local service team on PM quotesAgreement tracking and renewals
Personal Requirements :
- Excellent data entry and organizational skills
- Very close attention to detail and accuracy
- Strong Written and verbal communication skills
- Able to work with minimal supervision
Knowledge and Skills Requirements :
- High school diploma, 2- or 4- year degree preferred
- 2-5 years' experience in customer service or administrative focused role; HVAC industry is preferred but not required
- Experience with MS Office, proficiency in Excel
Salary : Base salary (above average), plus monthly bonus based upon productivity and profits.
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