The EMR Training Specialist is responsible for providing coaching, training, and continuous support to new and existing staff on EMR processes and workflows.
The EMR Training Specialist will work closely with clinical leaders to understand their needs and establish training protocols and guidelines for EMR processes and workflows.
Additionally, the EMR Training Specialist will work closely with human resources to ensure training processes, materials and resources, and methodologies are aligned with company standards.
Duties and ResponsibilitiesDemonstrate our Core Values of being Patient Centered, Team Focused, Service Driven, Accountable, and Innovative every dayDevelop, audit, and regularly update comprehensive training plans for a variety of roles, specifically but not limited to scribe and clinical support specialistApply adult learning theory concepts when developing training plans in order to incorporate a variety of teaching modalities and assessment toolsProvide training to new and existing staff with touchpoints throughout the training process to assess skills, knowledge, and abilitiesMonitor, track, and regularly evaluate progress of trainees;
provide coaching, support, and creative solutions for the trainee to meet expectations and adjust training plans as neededRecommend and ultimately implement training plan changes that result in best practices that achieve increased efficiencies and qualitative gainsProvide onboarding assistance to ensure EMR set-up and access is appropriate based on position requirementsWork collaboratively with application specialist team as well as other departments to ensure training plans align with project plansServe as a role model for customer service while building an innovative approach to maximizing utilization of the EMRProvide leadership in resolving specific training concerns, either on a one-on-one basis or in groupsTravel to multiple locations to perform job duties as neededPerform other duties as assignedQualificationsAssociates Degree or two (2) years experience regularly working in an EMRMedent experience requiredProficient in Microsoft Suite including Word, Excel, and Teams preferredExcellent written and verbal communication skills required to effectively exchange information with patients, providers, and staff