Overview
Technologix Group is seeking an experienced; highly customer service oriented process-driven IT Systems Engineer. This position requires a proven track record of exceptional customer service skills with a passion to motivate and grow a team.
The ideal candidate for this position is a 'jack of all trades', who enjoys the challenge of working on various technologies.
This position is available at our downtown Shreveport office. For certain matches this position could be hybrid / remote with periodic visits to our Shreveport Office through the year.
Essential Duties & Responsibilities
- Review scope of work and manage implementation of projects
- Provide remote and on-site server / workstation support and maintenance
- Install applications and operating systems on customer hardware
- Test new products and technologies prior to deployment
- Create thorough and accurate documentation on all projects and support incidents
- Administer and support Microsoft-based customer networks
- Investigate user problems and identify their source; determine solutions; test and implement solutions
- Configure and install servers, Windows networks, firewalls, switches and other related equipment, devices and systems
Knowledge Requirements
- All Windows desktop and server operating systems
- Active Directory, Group Policies
- Exchange Server
- Microsoft 365 and SharePoint administration
- RMM platforms such as N-Able, LabTech, or Kaseya
- Enterprise-class network equipment such as Cisco, HP, Dell
- Network security products from Fortinet, Cisco, and Sophos
- VMware and Hyper-V virtualization platforms
- Veeam Backup and Replication
- SAN or HyperConverged Storage experience
- Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
- All Microsoft Office Productivity Suites Apple product knowledge a plus, iOS / osX
Qualifications
- 4 + years of experience supporting and implementing network and systems infrastructure solutions
- Professional, Industry, and Vendor certifications are required (examples : MS Server MCSA, MS Desktop MCSA, CCNA Routing & Switching)
- Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
- Ability to concisely document issues and resolution steps
Perks of working at Technologix :
- Career development
- Comprehensive health and dental plans
- 401(k) with contribution matching
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