Dispatcher - Public Safety

Job Description Summary

• The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department.
• Monitor and be familiar with video surveillance cameras; recordings and playback.
• Process parking and bicycle registration.
• Dispatch officers to the requested services.
• Relay accurate information and directions to Orange Fire and Police as needed.
• Enter, update, retrieve information from computer networks and any other duties as needed or assigned to accomplish the mission of the Public Safety Department.
• The Dispatcher is a non-exempt full-time staff position which assists management within the Public Safety department.
• The position and is scheduled to work a 4 / 10 alternative work schedule and operates on a rotation schedule, with evenings, weekends, and on-call rotation duties.
• Must be able to work varying shifts as assigned.
• A DMV record check is required before and during employment.
• Continued employment is subject to satisfactory DMV records review.

Responsibilities The Dispatcher will receive incoming calls for service and emergencies; provide assistance to those who come to the public counter of the Public Safety Department.

• Monitor and be familiar with video surveillance cameras; recordings and playback.
• Provide live scan fingerprinting services.
• Process parking and bicycle registration.
• Receive emergency calls and dispatch resources as needed.
• Dispatch officers to the requested services.
• Coordinate calls for service over the phone and radio system.
• Coordinate responses with local Police and Fire departments.
• Provide Customer Service information over the phone and at front counter.
• Any additional duties as needed or assigned to accomplish the mission of the Public Safety Department.
• This position requires employee to be available during on-call shifts. This position works a 4 / 10 rotating schedule with shifts working but not limited to : 5 : 30am 4 : 00pm 9 : 30am 8 : 00pm 3 : 30pm 2 : 00am 7 : 30pm 6 : 00am

Required Qualifications

• High School diploma
• Successful completion of 911 dispatch course within the first 365 days of employment. Chapman will provide.
• Must have and maintain in good standings, a valid California Driver’s License.
• Experience working in professional office with multiple demands.
• Correct usage of English spelling, grammar and punctuation.
• Ability to work under pressure, exercise good judgement, and make sound decisions in emergency situations.
• Ability to effectively communicate with and elicit information from upset and irate persons.
• Excellent communication skills to work with a diverse group both inside and outside the university.
• Answer non-emergency calls for service, determines priority and dispatches emergency units as necessary.
• Receive emergency 911 calls and dispatches emergency units as necessary
• Enter, update and retrieve information from computer networks related to vehicle / bicycle registration, wanted persons, stolen property, and authorized building admittance.
• Perform a variety of record keeping, filing, indexing and other general clerical work.
• Maintain a variety of logs relating to public safety activities.
• Must be able to accurately type 35WPM while operating the computer-aided dispatch system to update activities.
• Operate computer-aided dispatch system to update activities.
• Maintain a detailed logs of reported assistance, visitors to the front counter and other pertinent information as assigned.
• Schedule and provide Live scan fingerprinting service as needed.
• Monitor surveillance cameras. Check functional operations of all surveillance cameras a minimum of once a shift.
• Monitor mobile security alarm system and in-house file alarm system.
• Able to work various work shifts.
• Must be able to provide quality customer service.
• General clerical experience with the ability to learn and interpret policies and procedures of the department and university.
• Technical skills to learn enterprise systems and tools.
• Able to work with high confidential information
• Ability to learn geographic features within the area and give geographic directions upon request.
• Sufficient hand / eye coordination to perform repetitive movements in an office atmosphere with multiple demands is an essential part of the job function.
• Demonstrated knowledge of standard radio broadcasting equipment, procedures and rules.

Desired Qualifications

CA POST 911 Dispatcher certification. Knowledge of the criminal justice system and appropriate penal and vehicle codes.

Working dispatching experience in public safety or police station is a plus.