Shift Lead

Thank you for your interest in SusieCakes!

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

SusieCakes is looking for a Shift Leader for our Laurel Village location! We offer a great base pay, select benefits, and growth potential within our company.

Apply today and complete your application to kick start the interview process!

Pay range $21-23 / HR + tips ($2-3 / HR)

PLEASE NOTE : Candidates for this position must have weekend availability from Friday-Sunday.

BENEFITS & PERKS :

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

Our bakeries are lively and bustling with genuinely friendly people who have the hospitality gene. They understand the importance of what they do every day and are empowered to make days better.

Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The guest service team leader will be responsible for the overall guest experience when on duty. They will maintain service quality standards by ensuring the team members are delivering premium guest service and treating each guest as a VIP.

RESPONSIBILITIES :

• Ensure positive guest and team member experience by responding to and addressing guests who are dissatisfied with service and / or product.
• Communicate to the team about product offerings, new company initiatives, and general updates about the bakery.
• Drive product sales by creating a strong partnership with the culinary team to ensure the guest experience exceeds expectations.
• Manage daily communication log, meal breaks, food safety, and COVID procedures.

QUALIFICATIONS :

• Two years of experience in a customer service environment preferred.
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus.
• Excellent verbal and written communication skills.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

PHYSICAL REQUIREMENTS :

• Frequent walking, kneeling, bending, and reaching overhead.
• Able to stand for extended periods of time.
• Must be able to lift, move, and carry up to 50 pounds.

EDUCATION :

• Associates or Bachelors degree with a focus in Business or Hospitality preferred.
• High school diploma or GED required.

LANGUAGE SKILLS :

Must be able to speak, read, and write English.

OTHER :

Ability to work flexible hours, including weekends and holidays, as needed.

In accordance with California law, the expected salary range for this California position is between $21 and $23 per hour.

The actual compensation will be determined based on experience and other factors permitted by law.

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