Front Desk Coordinator

Job Description

Job Description

Are you a detail-oriented detail oriented with a welcoming demeanor and strong customer service skills? Join our team as a Front Desk Clerk, where your expertise and friendly personality will help create a positive experience for residents! About the Role :  As a Front Desk Clerk, you will be the warm, detail oriented face of our property, managing the front desk with a strong focus on access control. With our doors locked 24 / 7, you’ll ensure our community remains safe and secure by assisting residents using key fobs to access the building. After regular office hours, you’ll also provide exceptional service by helping residents retrieve packages from the locked package room — a key responsibility of this role. Key Responsibilities : Serve as the first point of contact, ensuring a detail oriented and welcoming atmosphere. Maintain access control protocols for the building and assist residents with entry. Facilitate after-hours package retrieval for residents from the locked package room. Provide general customer service and respond to resident inquiries with professionalism and care. Top 3 Must-Haves (Hard Skills) : Previous front desk experience (preferred). Strong customer service skills. Property management experience (a plus). Required Software Skills : Proprietary software training will be provided. Ideal Candidate Traits (Soft Skills / Personality Fit) : detail oriented demeanor. Friendly and approachable. Detail-oriented, ensuring accuracy and efficiency in all tasks.

• At least 2 years of experience in a front desk or receptionist role.
• Proven customer service skills with a focus on professionalism and friendliness.
• Previous experience in property management is a plus but not required.
• Ability to handle multi-line phone systems and manage inbound calls effectively.
• Strong attention to detail and ability to stay organized in a fast-paced environment.
• Comfortable using proprietary software; training will be provided.
• Excellent communication skills and a courteous demeanor.
• Ability to work independently and collaboratively with property management teams.