Responsibilities :
- Work closely with the Product, UX, Engineering, and Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities.
- Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and design ideas.
- Conceptualize and iterate on end-to-end designs for conversational user interfaces and content.
- Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
- Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the production dialog flows.
- Apply concepts and practices related to Natural Language Processing / Understanding, sentiment analysis, intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
- Analyze current customer experiences to define friction points and create seamless and effortless experiences.
- Educate internal colleagues and stakeholders to understand the key concepts of conversation design.
- Build trust and effective relationships with peers / cross-functional teams and provide leadership across the product, engineering, and business teams.
Qualifications :
- 3+ years of experience in conversation design for voice / chat.
- Some experience in designing for Generative AI-powered experiences (prompt engineering / prompt chaining).
- Understanding of how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
- Strong ability to translate product needs into usable conversation designs.
- Detail-oriented, unfazed by technical detail, and committed to flawless execution.
- Customer-centric mindset with empathy for the user experience.
- Ability to participate in technical discussions and help make technical trade-offs.
Conversational experience designer
Work closely with the Product, UX, Engineering, and Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities. Guide intent identification and the associated phrases, entities, contexts, and business rules tha...
Conversational Experience Designer
Work closely with the Product, UX, Engineering, and Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities. Guide intent identification and the associated phrases, entities, contexts, and business rules tha...
Conversational Experience Designer
Responsibilities:</b></p> <ul> <li>Work closely with the Product, UX, Engineering, and Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities. Guide intent identification and the ass...
Conversational Experience Designer
We are seeking a Conversational Experience Designer (CXD) who is passionate about solving customerproblems and creating experiences that are elegant and effective. Conversational Experience DesignerLocation : Prefer Austin (Remote Ok for Strong candidates)Client:. Some experience in designing for Ge...
Conversational Experience Designer
Role - Conversational Experience Designer Location : Prefer Austin (Remote Ok for Strong candidates) Client: PayPal We are seeking a Conversational Experience Designer (CXD) who is passionate about solving customer problems and creating experiences that are elegant and effective. Some ex...
Product Manager (Work From Home)
The Product Manager focuses on mastering product execution, always keeping the customer at the forefront. The Product Manager uses customer insights and analytics to evaluate trade-offs, including customer value, business value, and return on investment. The Product Manager contributes to Buildertre...
People Product Manager - Payroll Systems
The People Product Manager invests in our Purpose by acting as a liaison between our business Customers and our Technology Teams while supporting all aspects of the software development lifecycle from ideation, strategy, and planning of various technical applications within our People, Leadership, a...
Product Manager, Lab Chemicals
Determine and execute effective solutions for product related issues such as forecasting of product sales for each warehouse, resolving product supply issues, and coordinating alternative solutions for product related issues. Track and report on product line performance metrics and take corrective a...
Senior Visual Designer II Design Systems
A company is looking for a Senior Visual Designer II, Design Systems. ...
UX Researcher
UX Researcher to join us on-site in Irving, TX. Please share two UX Research case studies / a portfolio and be prepared to present during the interview. ...