Summary : Seeking a Field Services Technician to provide onsite IT support, including incident response, system set-up, and troubleshooting for a variety of platforms and systems.
Job Responsibilities :
Provide onsite IT support services including incident response, delivery, and setup of new & repaired computers.
Install additional hardware, software, and peripherals and drive vehicles as needed.
Support primarily Microsoft Windows, Macintosh, and Linux systems.
Research, analyze, diagnose, and resolve issues with computer hardware & software, peripheral equipment, and networks.
Perform computer imaging including software & hardware validation and pre-delivery testing.
Record and create documentation; assist in other teams' areas as needed.
Perform other duties as assigned.
Basic Hiring Criteria :
4+ years of related Tier 2 IT Desktop Technical support experience required.
U.S. Citizenship required with the ability to obtain a DoD Secret clearance.
Valid driver's license mandatory with use of company vehicle expected.
Proficiency in solving technical problems for users independently using current knowledge, research, and resources.
Experience with Intel-based desktops / laptops / printers; Windows / Mac OS proficiency; solid understanding of TCP / IP and DNS;
familiarity with Active Directory / Exchange.
Desired Qualifications :
Bachelor's Degree in an IT-related field preferred but not mandatory.
Enterprise-level experience with Linux / Windows 10 / Mac13.2 / iOS beneficial.
Certifications such as ITIL / A+ / MCP / MCSE / ACMT / HDI Support Analyst desirable.
Experience with desktop remote control tools; troubleshooting Linux OS; system management tools like Altiris favorable.
Pay Details : $24.00 to $33.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer / Veterans / Disabled
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