UX Researcher

Responsibilities

• Understand and translate business requirements into research
• Create user research test plans and protocols
• Collect and analyze user needs and behaviors via primary and secondary research ( user interviews, surveys, field visits, usability testing, remote testing)
• Share research findings and rmendations to diverse audiences through written reports and oral presentations
• Create personas, user journeys, and flows to better understand our end users andmunicate that understanding to our product teams
• Work with designers and product managers to prioritize research findings in a fast-paced environment
• Keep abreast of industry and user experience trends, and best practices and promote research within the team

Job Specific Skills andpetencies

• Plan, design and conduct research sessions of all types.
• Create personas
• Partner with the team to find insights from research andmunicate them to stakeholders.
• Take insights, make sense of what was learned and guide the team with a clear direction forward.
• Strong ability to empathize with customers
• Strong understanding of the strengths and shorings of different research methods, including when and how to apply them during the product life cycle
• Knowledgeable and have a deep understanding of the user-centered design process
• Excellent visual, written, and oralmunication and presentation skills
• Self-starter who takes initiative
• A strong eye for detail, initiative andmitted to delivering high quality work independently or as part of a team

Typical Day in the Life of the Role

Work with Product Owners, Product Managers, technology partners, and 3rd parties on the user experience research for strategic direction of digital products and services

What Part Will You Play?

Determines appropriate research method needed which could include usability testing, highlyplex audience and task analysis, development of personas, heuristic evaluation, cognitive walkthroughs, field observations, interviews, card sorting and focus groups.

Oversees and performs the research and analysis of the results and creates actionable and detailed rmendations based on the user research to ensure users needs have been identified andmunicated to project team.

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's degree in Humanputer Interaction (HCI), Human Factors, Sociology, Psychology, Anthropology, or related field or practical experience
• Typically Minimum 0-2+ Years Relevant Exp
• Experience with research design utilizing various methods, such as foundational research, user testing, contextual inquiries, journey maps, surveys, and other usability studies
• Experience with remote research tools ( Optimal Workshop, UserZoomGo)
• Must have excellent time management skills : be able to handle multiple projects at one time and prioritize needs and projects

Preferred Qualifications

• Psychology, Interaction Design, Humanputer Interaction, Product Design, Graphic / Visual Design, Human Factors, Library Science, English, Information Technology or related field
• Typically Minimum 2-4 Years Relevant Exp
• Researching and designing user experience solutions independently within the Financial Industry
• UX and Design Thinking certifications - NNgroup or HFI

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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