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3E. Elite Billing Coordinators

DirectedLINK
Newport Beach, CA, United States
Full-time

Multiple positions open, all levels. for 3E Elite billing

Essential Duties and Responsibilities

Prepare file for distribution to Firm’s e-billing clients, including a thorough review to maintain accuracy and compliance with the client’s billing guidelines.

Ensure efficiency and accuracy of the monthly e-billing process to minimize the billing and collections cycle times.

Act as liaison between clients, partners and assistants when issues arise that require intensive follow-up to address clients’ needs and provide resolutions.

Ensure efficient and effective communications are being sent to appropriate parties where the data needed to resolve an issue is fully identified.

  • Coordinate the efforts of internal staff, vendor staff and clients’ designated personnel when transitioning to an e-billing platform.
  • Work collaboratively with the E-Billing Supervisor to support e-billing systems by adding / removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems.

Assist in the training of new Billing staff with regards to Firm processes and systems.

Populating, maintaining and updating data for e-billing clients in the Firm’s billing system, 3E, and various client sub-systems to ensure all relevant information is correlated in 3E.

Proactively monitor e-billing progress including status reporting in e-billing systems, work-in-progress, client, matter and timekeeper set-ups, and other key process aspects.

  • Troubleshoot and resolve complex e-billing issues, including rejections and deductions, are monitored and resolved timely and provide submission and problem solving assistance where needed.
  • The ability to test and trouble shoot multiple e-software applications, summarize findings and identify potential problem areas
  • Assess and enhance existing e-billing practices and develop strategies to streamline and improve the Firm’s processes.
  • Conduct ad hoc e-billing projects as requested.
  • Performs other duties and responsibilities as assigned.
  • 8 days ago
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