Post-Sales Technical Consultant
Location : Remote
Employees : 50 Team Size : 3-5
Industry : SaaS
Reporting To : Director of Customer Success
Seeking an experience Customer Success Consultant to help service and deploy Software solutions within customer base. You will join a diver team to work together to solve difficult problems together.
In this position, you will be challenged, while also contributing Solution Implementation, Installation, Configuration, Integration, and Customization.
Most Important Responsibilities :
- Lead solution adoption initiatives, ensuring smooth transitions for new clients. Manage and optimize knowledge-sharing tools and processes.
- Provide training and coaching to internal teams and clients.
- Oversee the review, implementation, and global process updates of technology solutions.
- Facilitate the onboarding of new clients, ensuring a positive experience and successful integration.
- Guide and manage customer onboarding and adoption, leading implementation efforts from start to finish.
- Install and configure software, aligning with company best practices and meeting client specifications.
- Oversee project completion, including configurations, integrations, and troubleshooting as needed.
- Continuously improve training materials, tools, documentation, and processes for Global Solutions team.
- Provide expertise on ITIL and DevOps practices to optimize operational processes.
- Collaborate with Sales, R&D, Marketing, Solutions Egnineers, and Customer Success to refine best practices that elevate organizational performance.
- Stay informed on industry advancements and technologies to maintain a high level of expertise.
- Translate complex technical concepts into simple, clear explanations tailored for various audiences and learning methods.
What you can bring to the table to impact this role, team, and organization :
- 5-10+ years of experience in an enterprise environment.
- Strong organizational skills with meticulous attention to detail.
- Proficient in legacy and modern technologies with experience in enterprise software implementation.
- Skilled in managing multifaceted projects.
- Proven ability to create comprehensive documentation.
- Experienced in onboarding clients, both onsite and virtually, to drive technology adoption.
- Familiarity with DevOps, Cloud, and IT technologies.
- Project Management experience.
- Background in Customer Success, including account management and upselling.
- Experience in maintaining and updating internal knowledge bases.
- Knowledge of ITIL and DevOps frameworks, with an understanding of processes such as Change Management, Incident Management, Configuration Management, CICD, and Automation.
Compensation : $100 120K + Bonus / Commission Opportunity
Technical Sales Consultant, Cyber Protection Specialist (Remote) (Hiring Immediately)
You will work closely with our sales team and technical experts,. Collaboration with Sales Teams: Partner with sales executives and system engineers to develop and refine proposals, ensuring they align with customer objectives and effectively showcase the strengths of the Falcon platform. Go-to-Mark...
Sales Performance Management Anaplan Senior Consultant
As a Senior Consultant, you will work within an engagement team to design, implement, and optimize Sales Performance Management solutions to drive sales effectiveness and maximize revenue. Sales Performance Management Anaplan Senior Consultant. Help companies maximize the return for their digital sa...
Recruitment & Sales Consultant
Sales & Recruitment Consultant. We are looking for sales-driven recruitment consultants looking to join our brand-new office in Austin and fast-track their career through rapid progression to become the future leaders in our US division. Rise Technical is a leading recruitment consultancy provid...
Senior Technical Consultant
Working as a Senior Technical Consultant team member, you will be responsible for working technical issues, owning the client feedback loop process, and securing existing revenue by means of customer retention. As a Senior Technical Consultant under our Client Operations department, you will play a ...
Technical Consultant & Technical SME (marketing communications, sales, client devices, TX)
Review messaging frameworks Review technical claims Review technical accuracy in deliverables such as white papers, technical research studies, infographics Drive prioritization of claims and messages that will be most effective for the target audience (e. Who You Are Prowess Consu...
Technical Sales Consultant I - III - Landmark Software & Services
Working closely with the Sales, Technical, and Services teams, the candidate is responsible for providing technical and thought leadership and to collaborate with our clients to create and engineer information management digital solutions to resolve clients' technical challenges while helping them e...
Global Benefits Senior Vice President Sales Consultant
Global Benefits (GB) Senior Vice President Sales Consultant. This sales individual will work directly with the NA GB leader and the Global Chief Commercial Officer for GB in executing a defined sales strategy to expand our client lists for global benefits, focused on targeting of new clients and gai...
ITOM Senior Technical consultant
As a Senior technical consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the. Candidate should have experience in Delivering technical workshops on Discovery, service mapping , integration wit...
Senior Technical Consultant
You will be mainly accountable for: • Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications. Demonstratable effective communication with sales, sales management, product managers, business drivers, and customers to help...
Senior Associate Technical Consultant - Port & Marine Terminals
Job Description - Senior Associate Technical Consultant - Port & Marine Terminals (BAT00DO):. Senior Associate Technical Consultant. The Senior Associate Technical Consultant is a full-time position based in Houston, USA. Our consultants are advising customers on circular and hydrogen economies, wat...