We are seeking a dedicated Level 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support to end-users, ensuring prompt resolution of hardware, software, and network issues within a Windows and VMware environment.
Responsibilities include troubleshooting and resolving user issues virtually and in-person at multiple sites, managing service requests, and escalating complex problems to higher-level support.
The technician will also assist in maintaining system performance, performing routine maintenance tasks, and documenting solutions.
Strong communication skills, a customer-focused attitude, and basic knowledge of Windows OS, VMware, and networking principles are essential.
Prior experience in a help desk role is preferred. Join us to help ensure seamless IT operations and exceptional user support.
How you'll make an impact :
- User Support and Troubleshooting : Provide first-line technical support to end-users, addressing hardware, software, and network issues promptly and efficiently.
- Incident Management : Log, track, and manage service requests and incidents using the help desk ticketing system, ensuring timely resolution and communication with users.
- Windows OS Support : Assist users with issues related to Windows operating systems, including installation, configuration, and troubleshooting.
- VMware Support : Provide basic support for VMware Horizon environment, including virtual machine setup, configuration, and troubleshooting.
- Network Connectivity : Troubleshoot and resolve basic network connectivity issues, including wired and wireless connections.
- Documentation : Maintain accurate and detailed documentation of support activities, solutions, and procedures to enhance knowledge sharing and future troubleshooting efforts.
- Customer Service : Deliver exceptional customer service by maintaining a professional and empathetic attitude, ensuring user satisfaction and positive experiences.
- Escalation Management : Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring timely and effective resolution.
- Training and Development : Continuously improve technical skills and knowledge through training, certifications, and staying updated with the latest industry trends and technologies.
- Projects : Assist with managing and prioritize projects from the helpdesk eye to meet deadlines.
- Mobility : We have multiple sites across San Diego, and need someone who is comfortable being mobile.
About you :
- High school diploma
- 1 year experience with Windows / Office and basic Network Troubleshooting or equivalent training
- Network+ preferred, but not required
- Virtualization at a basic level preferred, but not required
IT Support Specialist
A company is looking for an IT Support Specialist to provide comprehensive help desk support and troubleshoot technical issues. ...
IT Support Specialist
Job Title: IT Support Specialist (Temp). We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The IT Support Specialist provide technical assistance and support related to computer systems, hardware, and software to the organi...
Senior IT Support Specialist
A company is looking for a Senior IT Support Specialist to manage IT support functions independently while collaborating with global team members. ...
IT Support Specialist (Information Technology Consultant, Foundation)
Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location). Contribute to end-user programs and projects, collaborating with ITS service units as needed. San Diego State University offers a rich benefits p...
IT Support Specialist
Job Title: IT Support Specialist (Temp). We are seeking a highly skilled and diverse IT Support Specialist to join a thriving healthcare team for a temporary position. The IT Support Specialist provide technical assistance and support related to computer systems, hardware, and software to the organi...
IT Support Specialist (Information Technology Consultant, Foundation)
SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin...
IT Support Specialist (Information Technology Consultant, Foundation)
SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin...
IT Support Specialist
Provides technical support for Infrastructure items and NXP devices within a defined scope (i. Collaborates with other IT team members when the problem is beyond his/her capabilities or scope of work. We also provide competitive benefits, incentive compensation, and/or equity for certain roles. The ...
IT Support Specialist
You will also handle all IT support requests and assist colleagues with their IT needs. As the IT Support Specialist, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. Assess security risks and ensure the security of networks and co...
It Support Specialist -
Provides technical support for Infrastructure items and NXP devices within a defined scope. Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work. The job requires flexibility in the workspace assignment (Building and Room within the same site). The ...