Global Key Account Manager, CRS

Job Description

POSITION SUMMARY

As the Global Key Account Manager, you will be responsible for driving and generating opportunities for revenue growth within assigned global accounts and consistent with preset SGS global key account initiatives and strategies.

Large global accounts (ie Walmart, Target). Has 1 or no direct reports. The main person of contact with the assigned client.

JOB FUNCTIONS

• In conjunction with the business strategy, develop a global account strategy and translate it into pragmatic action plans and coordinate
• Provide the initial point of contact to the client, facilitate effective coordination of job orders, inquiries, and technical exchanges between SGS affiliates, offices, and personnel involved in the execution of the contract
• Maximize existing revenue potential by networking with decision-makers within the account.
• Attend regular meetings with the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reports
• Monitor all communications, including Direct Reports, with the account, updates, reports, and invoices to ensure compliance with account requirements (timeliness, correctness, responsiveness)
• Take full responsibility for global agreements and contracts in place
• Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames
• Ensure that technical and commercial procedures are communicated correctly within execution affiliates
• Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets
• Monitor customer satisfaction and react as necessary
• Continuously monitor revenue trends to determine areas of weakness and take appropriate actions
• Within the scope of the account, review and modify policies and procedures as appropriate
• Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship
• Take full responsibility for claim management
• Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group
• Investigate new opportunities with the account for the Business Line or other SGS Business Lines
• Provide continuous education, information, technical assistance, and back-up to SGS offices involved in account activities
• Be abreast of all client activities, external market developments, relevant legislation, and competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice
• Regularly chase up outstanding invoices and monitor DSO
• Regularly report to Management or any other relevant team on global account status and issues
• Maintain knowledge of the SGS Group network and services
• Actively promote the image, capability, and integrity of SGS to the account
• At all times, adopt safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• At all times, comply with the SGS Code of Integrity and Professional Conduct
• Adheres to internal standards, policies, and procedures
• Performs other duties as assigned

Qualifications

EDUCATION AND EXPERIENCE

Bachelor’s degree or equivalent

Required

• Educational background in Analytical Sciences, Engineering or Business relevant education Required
• 5 years experience in account management, customer services or Required other relevant experience for the position with successful track record
• Minimum of 2 years experience in the industry for the relevant business unit (CPCH, EE, HL, or SL) Required
• Experience in international / multi-cultural environments

KNOWLEDGE / SKILLS / ABILITIES

• Ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
16 days ago