Assistant Operations Manager
- 300 1st Avenue South, St. Petersburg, FL, USA
- 38500-39500 per year
- Salary
- Full Time
The Assistant Operations Manager is responsible for supporting the Operations Manager in over-seeing the work and activities of Field Investigators.
Helps communicate company directives and strategy to investigators, and provide timely feedback to management regarding investigator moral, successes, and concerns while also considering the client's needs.
RESPONSIBILITIES
- Assist in preparation of case updates (including content, accuracy and grammar) for clients' daily review and review cases with clients when necessary or upon request
- Review prior day's investigator performance based on timeliness, quality of investigation, quality of report and video credit.
Assess investigator scores based on Ethos' performance scoring matrix
- Help assign surveillance cases to investigators, basing assignments on 1) investigator proximity to case, and 2) cost-effectiveness and balanced labor utilization
- Coordinate with Operations Managers in collaboration with field investigators and Field Agents in Charge (FAC) to ensure the accurate and efficient completion of the objectives for each case
- Maintain proactive communication with clients regarding their cases with oversight from Operations Managers
- Review vendor invoices to ensure accuracy, and approve invoices once accuracy is confirmed by Operations Managers
- Review investigator time cards for accuracy, and approve time cards once accuracy is confirmed by Operations Manager
- Work outside the normal workday hours to include occasional weekend time when deemed necessary
EDUCATION
Bachelors Degree in Criminology or related field preferred
EXPERIENCE / SKILLS
- Experience managing / leading teams, coordinating employees, and / or reviewing the work of others
- Investigation background preferred
- Must have good oral and written communication skills
- Must have ability to multi-task
- Must have basic computer skills as in Microsoft products
- Ability to prioritize projects
This is a remote work from home / virtual position.
Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic protected by law.
A background check will be conducted, in accordance to the local state law and regulations.
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