Part-Time Leasing Consultant

Job Description

Job Description

Our student housing community in Lawrence, KS is hiring for a Part-Time Leasing Consultant!

Each Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases.

In this position, Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace.

Specific training for Leasing Consultants centers on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES :

Will always include those specifically assigned by the immediate supervisor.

• Provide excellent service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Conduct the application review for each lease including credit and income verifications and background checks.
• Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

Specific Responsibilities :

Daily / Weekly :

Daily Opening and Closing Procedures : Perform a daily marketing inspection, including the check of the model, the condition of the leasing path, and amenities areas.

Pick up trash while carrying a trash bag and sparkle kit.

• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage Inspection : Inspect bootlegs, banners, balloons, and brochures.
• Leasing Office / Clubroom Appearance : Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Refreshments : Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
• Leasing : Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
• Leads : Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit.

Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.

• Applications : Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
• Lease Files : Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval.

Once approved, send a copy to resident and file lease properly.

Work Orders : In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours.

File work orders. Notify Community Manager of problems.

Renewals : complete renewal effort tasks as necessary.

Monthly / On-Going :

• Leads : Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
• Outside Marketing : Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audit : Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
• Market Knowledge : Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN :

• Roommate Matching : Assist Assistant Community Manager with roommate matching processes and communication.
• Move-In Communication : Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
• Move-In Process : Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in :
• Enter gate codes, distribute parking decals.
• Obtain utility hook-up verification from resident (or no mail key).
• Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
• Confirm Resident Contact Information & Demographics in Entrata

QUALIFICATIONS :

• Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
• Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
• Excellent customer service, sales, and negotiation skills.
• Good communication and listening skills.
• Able to speak effectively before groups of customers or employees of organization.
• Able to read and understand lease documents.
• Able to be an effective team player and interact well with others.
• Organized and detail oriented.
• Patient, even-tempered and works well under pressure.
• Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Able to compute rate, ratio, percentage, discounts, and pro-rations.

• Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Effective time management skills.
• Able to maintain confidentiality.
• Able to follow directions from a supervisor.
• Able to understand and follow posted work rules and procedures.
• Able to accept constructive criticism.
• Able to work weekends or overtime as job requires.

EDUCATION AND EXPERIENCE REQUIREMENTS :

Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and / or training;

or equivalent combination of education and experience.

OTHER AND / OR PREFERRED EDUCATION / EXPERIENCE :

• Knowledgeable in Microsoft Word and Excel.
• Knowledge in Entrata preferred.

CERTIFICATES, LICENSES, REGISTRATIONS :

None

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS : (These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation, Influence, Teamwork & Business Relationships 25%

Collaboration & Teamwork 20%

Cooperation 20%

Customer Service 20%

Influence 20%

Internal / External Relationships 20%

Decision Making / Initiative 25%

Analytical & Problem Solving 16.67%

Decisive 16.67%

Practical Judgment 16.67%

Action-Oriented 16.67%

Confidence & Risk Taking 16.67%

Effort & Self Development 16.67%

Job Knowledge and / or Job Specific Skills 25%

Job Knowledge 16.67%

Multi-Tasking 16.67%

Reporting 16.67%

Work Quality 16.67%

Work Quantity 16.67%

Creativity & Productivity 16.67%

Professional / Technical / Communication Skills 25%

Ethics & Values 14.29%

Integrity 14.29%

Perseverance& Determination 14.29%

Reliability & Punctuality 14.29%

Time Management 14.29%

Approachability & Composure 14.29%

Verbal & Written Communication 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS :

Check ( ) one or more of the following that best describes the environment and types of exposures of the job :

X Office environment X Outdoors environment

Mechanical facility X Changing weather conditions

Toxic or caustic chemicals Odors or fumes

Electrical current Loud machine / Equipment noise

Above ground level Confining spaces

Physical Demands : Over 2 / 3 Time

Over 2 / 3 Time

Between 1 / 3 and 2 / 3

Under 1 / 3

Walking

Sitting

Standing

Climb or balance

Lifting under 10 lbs.

Lifting over 10 lbs.

Reach with hands & arms

Stoop, kneel, crouch or crawl

Talk or hear X

Travel Outside the area

SUPERVISORY RESPONSIBILITY :

Does this job have supervisory responsibilities? No

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