Manager, Client Success

What We Need :

At iHeartMedia, our digitally savvy team is charged with ensuring a strategic and successful execution across our full digital product suite including the latest podcast, audio, social, video, display media, & custom tactics.

We are seeking an outstanding Client Success Manager to join our team to maintain a complete book of post-sale Podcast and Digital business.

This Client Success Manager will have the opportunity to think strategically and help support the development of key growth areas for iHeartMedia, and team with sales, client partnerships, pre-sale sales development, social, programming, creative production, research, ad / pod operations & inventory management to ensure smooth campaign management.

The position requires extensive cross-group coordination at all levels, excellent communication and analytic skills, and strong organizational skills.

The right candidate should have some knowledge and experience of the digital media space. This person is a self-starter and entrepreneurial project manager, capable of motivating internal and external teams, as well as communicating effectively with both junior and executive level clients.

Responsible for maintaining excellent relationships with internal departments as well as with media agencies by providing outstanding campaign management, client service, & campaign wrap up reports ultimately driving incremental revenue and client renewals.

What You'll Do :

Collaborating with internal departments to ensure that sold programs are booked & executed in alignment with operational and sales initiatives

Primary Client Contact for all post-sale programs. Schedule and lead all internal / external calls, communicate production timelines & deliverables, and overall ensure the iHR experience exceeds client expectations

Maintain and optimize client campaigns to improve overall performance against pre-determined benchmarks on an ongoing basis

Responsible for full delivery against dollars booked across all digital, social, and podcast deliverables

Work with ad / pod ops to provide critical thinking and troubleshoot any creative / tracking issues

Collaborate with our internal billing & finance team monthly to ensure reconciling billing promptly

Provide industry-leading post-campaign analysis by partnering with internal subject matter experts, and creating comprehensive recaps, learnings, & recommendations

Keep abreast of industry news and develop POVs to communicate relevant updates to client / internal teams

What You'll Need :

Up-to-date knowledge of digital marketing trends and potential new channels and strategies

Expertise in handling digital media campaign reporting results

Ability to manage projects from start to finish

Excellent organizational skills; ability to prioritize and effectively manage time

High work standards and degree of attention to detail

Excellent problem-solving and decision-making skills

High degree of stress tolerance; ability to work and thrive in a fast-paced, rapidly changing work environment; maintains composure when faced with difficult situations and personalities

Excellent interpersonal skills and collaboration with others

2-3 years of media experience in a similar role

What You'll Bring :

Respect for others and a strong belief that others should do this in return

Accountability for own work and desire to provide guidance to new team members

Ability to contribute to several projects at the same time under a moderate level of direction

Application of objective judgement, technical skills and prior experience to solve business problems

Strong written and verbal communication skills, including a knack for explaining complex information in a straightforward manner

Desire for continued knowledge sharing and learning

Understanding of impact of own decisions

Compensation :

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

$57,200 - $71,500

Location :

Chicago, IL : 233 N. Michigan Avenue, 30th Floor, 60601

Position Type : Regular

Regular

Time Type : Full time

Full time

Pay Type : Salaried

Salaried

Benefits :

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following :

Employer sponsored medical, dental and vision with a variety of coverage options

Company provided and supplemental life insurance

Paid vacation and sick time

Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

A Spirit day to encourage and allow our employees to more easily volunteer in their community

A 401K plan

Employee Assistance Program (EAP) at no cost services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.