IT MSP Technician III

Job Description

Job Description

Benefits :

• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Benefits / Perks

• Career Advancement Opportunities
• Competitive Compensation
• People First Culture

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT.

Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic.

You will be part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.

The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management.

The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player

IT Technician III Responsibilities :

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• On-Prem and Cloud Server design, setup and administration.
• Network and network infrastructure design, setup and administration.
• Perform preventative maintenance, including checking and updating / cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.

IT Technician III Requirements :

• 3+ years of experience in network and server administration management.
• Bachelor's degree is ideal, but not necessarily required deep knowledge and experience often makes up for a degree.
• Experience with server and Cloud Virtual systems including Microsoft Server, Linux, Azure, and Mac OS.
23 days ago