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CRM Integration Architect -III (Remote)

CRM Integration Architect -III (Remote)

Serigor Inc.Madison, WI, US
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Job Description

Job Description

Job Title : CRM Integration Architect -III (Remote)

Location : Madison, WI

Duration : 12 Months

Overview :

We are seeking an experienced ServiceNow Lead Developer to design, develop, and implement ServiceNow solutions that drive process automation, IT service management (ITSM), and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader, overseeing development best practices, mentoring developers, and ensuring scalable, secure, and compliant ServiceNow implementations.

Key Responsibilities :

  • Lead the design, development, and configuration of ServiceNow modules (ITSM, ITOM, CMDB / Asset, or others as applicable).
  • Translate business requirements into technical solutions using ServiceNow best practices.
  • Develop and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations.
  • Provide technical leadership to a team of ServiceNow developers, ensuring high-quality code and adherence to governance standards.
  • Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.
  • Lead integration efforts between ServiceNow and third-party systems using APIs, MID servers, and integration tools.
  • Ensure platform stability, performance, and security by following ServiceNow development standards and industry best practices.
  • Manage code promotion across environments using update sets, application repositories, or DevOps pipelines.
  • Mentor junior developers and provide technical guidance, code reviews, and training.
  • Help develop, implement and maintain testing procedures for developers.
  • Stay updated on new ServiceNow releases, features, and industry trends.

Qualifications :

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of hands-on ServiceNow development experience with multiple implementations.
  • Proven experience as a lead developer or technical lead on ServiceNow projects.
  • Strong knowledge of ServiceNow core modules : Incident, Problem, Change, CMDB, Knowledge, Service Catalog, Request Fulfillment, Discovery, etc.
  • Experience with ITOM, integrations, automations, Service Graph and CSDM.
  • Proficiency in JavaScript, Glide API, REST / SOAP integrations, HTML / CSS, and AngularJS.
  • Familiarity with ServiceNow Flow Designer, Integration Hub, and Scoped Applications.
  • Knowledge of ServiceNow best practices, security models, and performance optimization techniques.
  • ServiceNow certifications strongly preferred :
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • ITSM, ITOM, or other product-specific certifications
  • Strong leadership, communication, and collaboration skills.

    • Preferred Skills :

  • Experience with Agile / Scrum delivery methodologies.
  • Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF, Jenkins, Git).
  • Knowledge of ITIL / ITSM processes and frameworks.
  • Ability to interact with senior leadership and business stakeholders to provide technical guidance.

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