Healthcare Account Manager

Job Description

Job Description

Description : WHO WE ARE :

WHO WE ARE :

Through our offering of furniture, walls, and audio-visual solutions, the I3 Group is on a mission to transform the way people work, learn and heal across the Midwest.

Our company is fueled by the synergy of two Certified Platinum MillerKnoll dealers, Interior Investments (IL, WI, MO) and Intereum (MN).

The I3 Group places great importance on fostering a supportive work environment that values culture, community, and connection with both team members and clients.

We are not just a company; we are a movement, reshaping the dealer landscape across the Midwest.

OUR CORE VALUES : Accountable Resilient Service Passion

ACCOUNTABILITIES :

• Track and Maintain Customer Satisfaction
• Manage existing relationships
• Manage Day 2 projects and pricing

WHAT YOU’LL BE DOING :

Create and manage strong relationships with clients and maintain the highest standard of customer satisfaction.

o Create a cadence of communication to stay top of mind to assigned accounts / projects.

o Identify, develop, and grow consultative relationships with key contacts for assigned accounts.

o Track customer satisfaction in weekly department meeting.

o Attend and assist with Annual Business reviews for specified clients.

For projects that require design, work with design team to provide product solutions and specifications for budget development.

Lead team on final deliverable and present to client.

• For projects where a designer is not involved (ancillary projects), present and specify ancillary product solutions and create deliverables in Power Point, Scout etc.
• Track, analyze, and report results regarding sales activity and accurate monthly sales forecasts within assigned accounts.
• Assume responsibility for growing existing accounts.

o Identify gaps in product and service for assigned accounts.

o Find ways to increase gross profit for existing customers.

o Act as main point of contact for day-to-day business.

o Strategize with sales executive on how to create growth.

• Conduct weekly touchpoints with dormant and existing accounts.
• Monitor organizational changes or realignments that may affect future purchasing behavior or decision-making within assigned accounts.
• Understand the marketplace and market segments. Maintain an awareness of Interior Investments competitors within key existing accounts.
• Maintain a current working knowledge of developments in the contract furniture industry and related products, applications, and design concepts.
• Establish a regular cadence of communication with Senior Sales Executives regarding long-term account objectives and pricing strategies.

WHAT YOU SHOULD HAVE :

• Bachelor’s Degree in Design, Business, or a related field
• 1-3 years of experience in healthcare account management, sales, design, or project management in commercial office furniture or a related industry.
• Proficiency in Microsoft Office Suite, and willingness to learn other systems and programs.
• Solid written and verbal communication skills.
• Ability to work effectively within a well-defined business process.
• Ability to manage multiple assignments and tasks, set priorities, allocate time, and adapt quickly to changing circumstances.
• A resilient mindset to navigate potential changes with tight turnaround times.
• Ability to be a resourceful problem solver : able to quickly clarify the nature of a challenge, evaluate alternatives, and propose solutions.
• Skills in professional communication and a willingness to grow and invest in strong relationships with customers and team members.
• Willingness to attend networking events, out of state industry trainings, and customer events.
• Ability to travel to customer sites as needed.

WHAT WE BRING TO THE TABLE :

• Use the EOS (Entrepreneurial Operating System) methodology to provide tools to help individuals and teams achieve goals, growth, and improvement.
• Quarterly All Company Meetings
• Paid Holidays
• Paid Time Off 90 days after date of hire
• Medical, Dental and Vision Benefits
• Long Term Disability and Life Insurance Employer Paid
• 401K
• Community Service opportunities
• Company social hours
• Ability to use your talents and strengths to make a positive impact

Requirements :