Customer Relations Associate

Company Description

AWP Safety is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day ensuring customer crews, drivers, and our teams get home safely.

We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Super Bowl and Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

Job Description

POSITION SUMMARY

As the Customer Relations Associate, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time.

This role will focus on accurate and timely submission of invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms.

The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

• Enter high volumes of data into the various systems timely and accurately for billing purposes
• Make adjustments and handle billing discrepancies and rejections timely and accurately
• Validate, verify and compare contract agreements as needed
• Provide excellent customer service and provide customers with a positive experience
• Support the team in securing timely payments from customers
• Act as a resource for other functions within AWP
• Answer phones and respond to inquiries using a professional and courteous demeanor
• Provide general office support and peer training as requested
• Comply with all AWP policies, procedures and safety requirements
• Perform other duties and special projects as assigned

Qualifications

• High school diploma or GED required
• 1 year of data entry or relevant experience preferred
• Strong customer service skills
• Basic knowledge of accounting principles and terminology; strong math skills
• Excellent verbal and written communication
• Intense focus on accuracy and attention to detail; organized
• Problem-solving skills
• Critical thinking skills
• Demonstrate high degree of accuracy and attention to detail
• Excellent organizational skills
• Outgoing & assertive personality not afraid to approach individuals
• Proficiency with Microsoft Office Suite Products (Excel, Word)

Experience with Microsoft Great Plains and Salesforce software preferred

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Employee must be able to successfully handle the physical demands of this position, which include the following :

• Hours of operation are M-F, 8 a.m.- 5 p.m.
• 40-hour work week
• Primarily sedentary or working at a desk
• Occasionally lift and move 10 -25 pounds
• While performing duties of this job, the employee is regularly required to talk or hear
• Proficient literacy
• The employee frequently is required to stand, walk, or reach with hands and arms

Additional Information

• Benefits-eligible 1st of the month following hire.
• All traditional benefits are offered, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company paid 50k in basic life insurance.
• Company paid LTD.
• Health Savings and Flex Spending Accounts Available
• 401(k)
• Paid Time Off & Paid Holidays
• AWP named one of America’s Greatest Workplaces 2023 for Diversity

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.