Repair Service Tech
On-site role - st shift
SUMMARY DESCRIPTION
The Neurosurgical Service & Repair Technician is responsible for the troubleshooting, service, repair, and maintenance of designated electronic and / or mechanical medical equipment in the most efficient manner and adhering to established quality standards.
This person may work with the site engineering, manufacturing, and quality teams, including the complaint department to perform product failure evaluations and diagnostics.
The individual will also be responsible for complying with all local and global policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Primary responsibilities are to :
- Must be able to work independently as well as under direct supervision.
- Document all service activities in Oracle
- Must be able to safely and properly use and operate repair tooling and test equipment.
- Complete repair of all customer products within designated repair cycle times.
- Perform & execute all repairs in accordance with training, local and global SOP’s
- Perform other duties as required by the business.
- Strive to maintain a safe work environment in accordance with regulations
- Willingness to work in a team environment
- Constantly seek ways to improve the Customer Support processes
- Manage assigned work and repair priorities
- Collaborate and work with other functions on product / repair complaints Engineering, Manufacturing, Quality
- Promptly complete all required service and repair documentation or Oracle entries during the repair process and in an accurate and efficient manner.
WEIGHTING OF RESPONSIBILITY
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Must be able to work independently as well as under direct supervision.
Must be able to safely and properly use and operate repair tooling and test equipment. Complete repair of all customer products within designated repair cycle times.
Manage assigned work and repair priorities.
Promptly complete all required service and repair documentation or Oracle entries during the repair process and in an accurate and efficient manner.
Cross train on the repair of other products.
Collaborate and work with other functions on product / repair complaints Engineering, Manufacturing, Quality and Complaints department to resolve issues or address customer inquiries.
Strive to maintain a safe work environment in accordance with regulations. Complete all required training procedures. Maintain a clean workspace.
Total weighting should not exceed %
DESIRED MINIMUM QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill and / or ability required for his position.
Education :
Minimum two () year degree in Biomedical technology, Electrical or Electronics technology.
Associate degree or Certification from a technical / trade school
Experience :
Minimum + years medical or electronic equipment repair and testing.
Related technical repair work experience will be considered
Demonstrated technical troubleshooting aptitude
Computer skills required - Oracle skills a plus
Excellent communication skills verbal & written
Experience in the medical field a plus
Ability to work in team environment / service environment required
EEO :
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