Job Description
Job Description
Position : Customer Service Associate
Duration : 3+ Months
Location : Springdale, AR
Shift : Tues-Sat, 3 : 00 PM - 11 : 00 PM & Nights Sun-Tues / every other Saturday 7.00 Pm-7.00 AM
Summary :
The Customer Service Associate (CSA) is primarily responsible for managing the relationship between carriers, customers, and sales teams for their assigned accounts.
This role requires building a strong understanding of the customer’s organization, product needs, processes, and procedures while working closely with the Sales team to provide top-tier customer service.
This position is a 'floating / fill-in' role, covering various shifts (including nights / early mornings) and weekend coverage as needed.
Full Description :
- Acts as the main contact between the Supply Chain team and assigned external customers.
- Responsible for addressing customer concerns by analyzing incoming emails and resolving issues promptly.
- Develops and maintains positive, effective relationships with internal contacts.
- Utilizes several dispatch systems (TES, LME, Four Kites, OTR) and external scheduling platforms (Retailix, Retail Link, UNFI, One Network, etc.
to resolve business unit concerns.
- Stays informed on internal policies, procedures, and software applications as well as external customer processes and organizational structures.
- Identifies the most cost-effective solutions to meet client and customer needs.
- Implements creative solutions to resolve issues impacting product delivery.
Requirements :
- Education : Bachelor’s degree or equivalent work experience in transportation or logistics.
- Experience : 1-3 years of dispatch experience in transportation / logistics.
- Computer Skills : Proficiency with MS Office applications is required. The role involves handling a high volume of emails, possibly exceeding 300 per day.
- Communication Skills : Strong written, oral, and interpersonal skills, including conflict management, multi-tasking, problem-solving, and negotiation skills.
A positive attitude is essential.
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